Client Success Specialist

4 weeks ago


New York, New York, United States SideRamp Full time
Job Overview

About SideRamp

SideRamp provides a unique platform for professionals seeking flexible part-time roles within the gig economy, facilitating access to high-quality freelance opportunities. Our mission is to connect users with diverse side gigs while simplifying the application process.

We are in search of a committed individual to take on the role of Customer Success Manager for a project-based engagement with one of our partner organizations.

Key Responsibilities
  • Client Relationship Management: Build and maintain robust relationships with clients to comprehend their requirements and ensure their success with our offerings.
  • Client Onboarding: Assist new clients through the onboarding journey to guarantee a smooth transition and effective implementation of our solutions.
  • Training and Assistance: Conduct training sessions and provide continuous support to clients, enabling them to derive maximum value from our services.
  • Account Oversight: Act as the primary contact for clients, addressing inquiries and proactively identifying growth opportunities.
  • Renewals and Upselling: Focus on securing client renewals and identifying opportunities for upselling to enhance revenue.
  • Feedback Gathering: Collect client feedback to gauge satisfaction levels and identify areas for enhancement.
  • Client Advocacy: Represent client interests internally to ensure their needs are prioritized and communicate product improvement requests to relevant teams.
Qualifications
  • Experience: Previous experience in a customer-facing role, ideally within a B2B or SaaS context.
  • Education: A Bachelor’s degree in Business, Marketing, or related fields is preferred.
  • Skills:
    • Exceptional communication and presentation abilities.
    • Capacity to manage multiple tasks and prioritize effectively in a dynamic environment.
    • Strong analytical skills for interpreting data and trends.
    • Familiarity with CRM systems and customer support tools.
  • Personal Attributes:
    • Compassionate and patient, with a genuine desire to assist others in achieving success.
    • Detail-oriented, committed to delivering outstanding service.
    • Proactive problem solver with a constructive outlook.

Note: Job descriptions may have been modified from their original format to uphold fair hiring practices and maintain consistency across postings. Salary information is not guaranteed and many estimates are based on a yearly, full-time salary. This system can make mistakes.



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