Call Center Specialist

7 days ago


Pittsburgh, Pennsylvania, United States Fresh Form Draft Full time

Job Summary:

Fresh Form Draft is seeking a highly skilled and customer-focused Call Center Agent to join our team. As a Call Center Agent, you will be the primary point of contact for customers, providing exceptional service and resolving inquiries or issues in a timely and professional manner.

Key Responsibilities:

  • Respond to and resolve customer inquiries and issues efficiently and effectively.
  • Handle a high volume of customer interactions while maintaining a positive and friendly demeanor.
  • Provide product information and assist customers in making informed purchasing decisions.
  • Process customer orders, returns, and refunds accurately and efficiently.
  • Troubleshoot technical issues and provide appropriate solutions or escalate to the appropriate department if necessary.
  • Follow company policies and procedures regarding customer interactions and data privacy.

Requirements:

  • High school diploma or equivalent.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and the ability to think quickly on your feet.
  • Exceptional attention to detail and organizational skills.
  • Proficient in using computer systems and navigating various software applications.

Benefits:

  • Competitive salary commensurate with experience.
  • Health, dental, and vision insurance coverage.
  • Retirement savings plan with employer matching.
  • Paid time off and holidays.
  • Professional development opportunities.
  • Vibrant company culture with opportunities for growth and advancement.


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