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Front Desk Associate

2 months ago

Lockport, New York, United States Fairfield Inn by Marriott ColumbusNew Albany, OH Full time
{"title": "Front Desk Associate", "description": "Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Fairfield Inn by Marriott Columbus/New Albany, OH. As a Front Desk Associate, you will be responsible for ensuring a seamless and enjoyable experience for our guests, from check-in to check-out.

Key Responsibilities
  • Guest Check-in/Check-out: Process guest arrivals and departures in a professional and friendly manner, ensuring accurate and efficient transactions.
  • Cash Handling and Security: Enforce and execute all cash handling, check, and credit policies to maintain accurate balances and prevent losses.
  • Communication and Customer Service: Deliver exceptional customer service, responding promptly to guest inquiries and resolving issues in a timely and professional manner.
  • Front Desk Operations: Operate front desk equipment, including switchboard and PMS, and maintain accurate records and reports.
  • Team Collaboration: Maintain consistent communication with all departments, ensuring seamless coordination and effective problem-solving.
Requirements
  • Education: High School Diploma or equivalent preferred.
  • Computer Skills: Proficient in general computer knowledge, including Microsoft Office and Adobe software.
  • Physical Demands: Ability to regularly stand, walk, and use hands to perform tasks, with occasional sitting, stooping, and lifting up to 30 pounds.
What We Offer

As a Front Desk Associate at Fairfield Inn by Marriott Columbus/New Albany, OH, you will enjoy a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

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