Front Desk Ambassador
1 week ago
Position Overview:
As a Front Desk Ambassador at Renaissance Westerville Hotel, you will be the face of our hotel, the first point of contact for our guests, and the orchestrator of their unforgettable stay. You will be responsible for assisting guests with efficiency, courtesy, and professionalism, ensuring their needs are met promptly and with a smile.
Your Key Responsibilities:
- Assist guests with efficiency, courtesy, and professionalism, ensuring their needs are met promptly and with a smile.
- Maintain a standard of service and hospitality that exceeds expectations, setting the stage for an unforgettable experience.
- Handle guest concerns or issues with grace and efficiency, ensuring every guest leaves satisfied.
- Manage guest charges and payments with precision, adhering to all cash handling procedures.
- Safeguard guest privacy and maintain professionalism in handling mail and messages.
- Serve as a knowledgeable ambassador for our hotel brand and various programs, enhancing guest experiences with insider tips and special offers.
- Communicate effectively with all departments and management, ensuring seamless guest experiences from check-in to check-out.
- Respond promptly to calls, visitors, and team members needing front desk assistance, embodying our commitment to exceptional service.
- Be well-versed in hotel safety and emergency procedures, ensuring the safety and security of our guests and team.
What We're Looking For:
We're seeking individuals with a passion for hospitality, a winning personality, and a strong sense of responsibility. If you're someone who thrives on engaging with others and creating magical moments, this role is tailor-made for you.
At Renaissance Westerville Hotel, we're more than just a hotel - we're a family. We value each and every team member and foster a culture of respect, support, and growth. When you join our team, you become part of something bigger - a community dedicated to delivering exceptional service and creating lasting memories for our guests.
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
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