Front Desk Ambassador

4 weeks ago


Lockport, New York, United States Concord Hospitality Full time

We are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at Renaissance Westerville Hotel. As a Front Desk Superstar, you will be the face of our hotel, providing exceptional service and creating unforgettable experiences for our guests.

Key Responsibilities:

  • Assist guests with efficiency, courtesy, and professionalism, ensuring their needs are met promptly and with a smile.
  • Maintain a standard of service and hospitality that exceeds expectations, setting the stage for an unforgettable experience.
  • Handle guest concerns or issues with grace and efficiency, ensuring every guest leaves satisfied.
  • Manage guest charges and payments with precision, adhering to all cash handling procedures.
  • Safeguard guest privacy and maintain professionalism in handling mail and messages.
  • Serve as a knowledgeable ambassador for our hotel brand and various programs, enhancing guest experiences with insider tips and special offers.
  • Communicate effectively with all departments and management, ensuring seamless guest experiences from check-in to check-out.
  • Respond promptly to calls, visitors, and team members needing front desk assistance, embodying our commitment to exceptional service.
  • Be well-versed in hotel safety and emergency procedures, ensuring the safety and security of our guests and team.

What We're Looking For:

We're seeking individuals with a passion for hospitality, a winning personality, and a strong sense of responsibility. If you're someone who thrives on engaging with others and creating magical moments, this role is tailor-made for you.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.


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