Front Desk Ambassador

2 days ago


Lockport, New York, United States Concord Hospitality Full time
Unlock Your Potential as a Front Desk Superstar

Are you passionate about delivering exceptional service and creating unforgettable experiences for others? Do you thrive in dynamic environments where every interaction is an opportunity to make a difference? If so, we invite you to join our team at Renaissance Westerville Hotel as a Front Desk Superstar.

About the Role

As a Front Desk Superstar, you will be the face of our hotel, the first point of contact for our guests, and the orchestrator of their unforgettable stay. Your responsibilities will include:

  • Assisting guests with efficiency, courtesy, and professionalism, ensuring their needs are met promptly and with a smile.
  • Maintaining a standard of service and hospitality that exceeds expectations, setting the stage for an unforgettable experience.
  • Handling guest concerns or issues with grace and efficiency, ensuring every guest leaves satisfied.
  • Managing guest charges and payments with precision, adhering to all cash handling procedures.
  • Safeguarding guest privacy and maintaining professionalism in handling mail and messages.
  • Serving as a knowledgeable ambassador for our hotel brand and various programs, enhancing guest experiences with insider tips and special offers.
  • Communicating effectively with all departments and management, ensuring seamless guest experiences from check-in to check-out.
  • Responding promptly to calls, visitors, and team members needing front desk assistance, embodying our commitment to exceptional service.
  • Being well-versed in hotel safety and emergency procedures, ensuring the safety and security of our guests and team.
What We're Looking For

We're seeking individuals with a passion for hospitality, a winning personality, and a strong sense of responsibility. If you're someone who thrives on engaging with others and creating magical moments, this role is tailor-made for you.

Join us today and embark on a journey with Concord Hospitality and Renaissance Westerville where every day brings new opportunities to make a difference. Apply now and become part of a team where your talents are recognized, your contributions are valued, and your potential is limitless.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.



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