Customer Service Representative
1 month ago
Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Member Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, guests, and program participants.
Key Responsibilities:
- Provide outstanding service to members, guests, and program participants, contributing to member retention.
- Build relationships with members, help them connect with each other and the Y, and greet them by name.
- Conduct interviews and tours responsive to the needs of prospective members.
- Sell memberships and register program participants, recording sales and registrations according to Association procedures.
- Stay current on program and membership information to communicate effectively with members, guests, and program participants.
- Apply YMCA policies when dealing with member services.
- Maintain facility control and security by scanning member key tags, maintaining sign-in sheets, and issuing equipment and/or keys.
- Handle and resolve membership concerns and inform supervisor of unusual situations or unresolved issues.
- Carry out risk management and emergency procedures in accordance with Association guidelines, complete and file necessary paperwork.
- Follow department protocol to clean and disinfect commonly used surfaces, maintain the cleanliness and organization of work spaces and the welcome center.
- Participate as a team member during special promotions and annual campaigns.
- Attend training sessions and staff meetings as required.
- Support office staff when necessary.
- Perform other duties as assigned.
Requirements:
- Previous experience in customer service, sales, or related experience.
- Excellent interpersonal and problem-solving skills.
- Strive to meet/exceed goals and deliver a high-value experience to members.
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