Front-End Supervisor

8 hours ago


Virginia Beach, Virginia, United States Restaurant Depot Full time
Job Title: Front-End Supervisor

Job Summary:

We are seeking a highly skilled and experienced Front-End Supervisor to join our team at Restaurant Depot. As a Front-End Supervisor, you will be responsible for supervising cashiers, front-end loaders, checkers, and U-boat retrieval, ensuring friendly, efficient, and professional customer service.

Key Responsibilities:

  • Supervise, train, and evaluate cashiers, front-end loaders, checkers, and U-boat retrieval.
  • Ensure compliance with established sales and security policies and procedures.
  • Investigate and resolve customer complaints in a timely and professional manner.
  • Assist customers with product location and detailed information when needed.
  • Plan and prepare work schedules to include lunch and vacation.
  • Perform cashier "check-outs" and operate register, when needed.
  • Perform Supervisor functions of voids and returns, price adjustments, IOUs (F-6) vs. invoicing and cancels transactions.
  • Assist checkers in comparing customer receipts to items on cart to avoid losses.
  • Efficiently use industry-specific software to resolve customer inquiries, price checks, inventory queries, and price discrepancies.

Requirements:

  • Bachelor's Degree, OR
  • High School Diploma or GED with at least 4 years of experience in customer service or a related field, OR
  • Any appropriate combination of education and experience.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures.
  • Ability to effectively present information and respond to questions from managers, clients, and the general public.
  • Ability to calculate figures and amounts, such as discounts, interest, proportions, percentages, area, mass, and volume.
  • Effective oral and written communication skills.
  • High level of interpersonal skills to handle sensitive situations.
  • Commitment to company values and strong customer orientation.
  • Computer Literacy.

Physical Requirements:

  • Lift/Carry Abilities (measured for maximum or average load)
  • Physical Aptitudes (rated based on level of skill involved)
  • Posture Tolerance (rated based on frequency or time involved)

Work Environment:

For the most part, the ambient will be room temperature, due to proximity of work-station to the exit doors, room temperature may change according to the season and the level of activity at the store.

Acknowledgement:

I fully understand the responsibilities and qualifications required for this job. Furthermore, I find that I am capable of performing the required functions.

Salary: $14.50 - $14.99 an hour



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