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Housekeeping Quality Supervisor

2 months ago

Virginia Beach, Virginia, United States Hilton Garden Inn Full time
Organizational Structure:

Department: Operations

Reports To: General Manager

Supervision: Housekeeping Staff

Pay Structure: Hourly, Paid Bi-weekly

Who are we looking for?

Are you an individual who values collaboration, takes pride in your responsibilities, and is dedicated to providing our guests with exceptional service? Hilton Garden Inn is seeking talented individuals to enhance our team. Whether you are welcoming guests with a warm greeting, addressing their needs, or ensuring their stay is flawless, your commitment to service excellence will be evident in all your actions. We are looking for candidates with diverse knowledge, skills, and experiences to contribute to our ongoing success. Whether you are an experienced professional or just beginning your career, we offer opportunities for growth and development.

Why Should You Work for Hilton Garden Inn?

Comprehensive Benefits: In addition to competitive compensation, we provide a variety of benefits for full-time employees, including health, dental, vision, accident and short- and long-term disability insurance, gym membership discounts, paid time off, paid holidays, and employee discounts at our branded hotels.

Endless Opportunities: With numerous hotels in our portfolio and plans for further growth, there are limitless opportunities for advancement at Hilton Garden Inn. Whether your interests lie in operational roles, corporate management, or hotel development, we have pathways for you to excel.

Career Advancement: We take pride in our history of promoting from within. At Hilton Garden Inn, we are dedicated to developing talent and providing our employees with opportunities to thrive. Join us and be part of a company where your potential is only limited by your ambition.

Position Overview:

The Housekeeping Quality Supervisor is responsible for overseeing and ensuring the cleanliness and orderliness of guest accommodations, public spaces, and back-of-house areas within the hotel. This role involves close collaboration with housekeeping personnel to uphold high cleanliness standards and deliver outstanding guest experiences.

Essential Job Functions:

Room Inspections:
  • Conduct detailed inspections of guest rooms and suites to verify they meet cleanliness and maintenance criteria.
  • Assess cleanliness, furniture arrangement, operational amenities, and overall presentation.
  • Identify and report any maintenance concerns or cleanliness issues to the relevant departments for prompt action.
Training and Oversight:
  • Train and oversee housekeeping staff on cleaning methods, standards, and safety protocols.
  • Provide continuous feedback and coaching to ensure consistent performance and adherence to quality benchmarks.
  • Conduct regular performance evaluations for housekeeping team members.
Quality Control:
  • Implement and uphold housekeeping standards and procedures to maintain a clean and sanitary environment.
  • Monitor inventory of cleaning supplies and equipment to ensure availability and proper usage.
  • Address any guest complaints or concerns regarding cleanliness promptly and professionally.
Documentation and Reporting:
  • Maintain accurate records of room inspections, cleanliness ratings, and maintenance requests.
  • Prepare reports on cleanliness ratings, inspection outcomes, and areas for improvement.
  • Communicate inspection results and recommendations to housekeeping management and other relevant departments.
Team Collaboration:
  • Coordinate with housekeeping supervisors, front desk staff, maintenance personnel, and other departments to ensure seamless operations.
  • Participate in departmental meetings and contribute ideas for enhancing efficiency and guest satisfaction.
Safety and Compliance:
  • Ensure adherence to health and safety regulations and standards, including proper handling of hazardous materials and compliance with OSHA guidelines.
  • Conduct regular inspections to identify and mitigate safety hazards, maintaining a safe work environment for staff and guests.
Top Requirements:

Teamwork: Collaborate effectively and support others in achieving success.
Ownership: Be a role model, embrace responsibility, and continue learning.
Service Orientation: Maintain a positive attitude, care deeply, and create memorable experiences.

Qualifications:

High school diploma or equivalent; additional education or certification in hospitality management or a related field is advantageous.
Prior experience in housekeeping or related roles, with a minimum of 1-2 years in a supervisory or inspection capacity.
Strong attention to detail and ability to identify cleanliness and maintenance issues.
Excellent communication and interpersonal skills.
Knowledge of cleaning techniques, equipment, and chemicals.
Ability to work independently and prioritize tasks effectively.
Familiarity with hotel property management systems (PMS) and computer skills for generating reports and communicating with other departments.
Ability to stand, walk, and move throughout the property for extended periods.
Capability to lift and carry cleaning supplies and equipment.
Flexibility to work various shifts, including weekends and holidays.

About Us:

Hilton Garden Inn is a recognized leader in the hospitality industry, dedicated to providing exceptional experiences for our guests while fostering growth opportunities for our associates. We are committed to developing a diverse and inclusive workforce that reflects the communities we serve. Hilton Garden Inn is an equal opportunity employer and welcomes applications from individuals of all backgrounds.