Commercial Mortgage Servicing Specialist

2 days ago


Plano, Texas, United States Altisource Portfolio Solutions, Inc. Full time
Job Title: Client Support Specialist, Commercial Servicing

Altisource Portfolio Solutions, Inc. is seeking a highly skilled Client Support Specialist to join our team in Plano, TX, USA. This is a full-time position that offers a competitive salary, comprehensive benefits, and opportunities for growth and development.

Job Summary:

We are looking for a talented individual who can provide exceptional customer support to clients using our REALSynergy Commercial Real Estate Mortgage Loan Servicing System. The successful candidate will be responsible for understanding and articulating customer problems, participating in customer webinar events, training new clients, and assisting sales personnel.

Key Responsibilities:

  • Provide timely and effective support to clients using our REALSynergy system
  • Participate in customer webinar events and present REALSynergy material
  • Train new clients on REALSynergy and help them optimize their internal procedures
  • Assist sales personnel with customer inquiries and provide answers to prospective clients
  • Participate in new product release acceptance testing and assist with system documentation
  • Coordinate with internal support and infrastructure teams
  • Identify and communicate potential areas of system and process improvement

Requirements:

  • 3+ years of business experience in customer service, sales, or support
  • Strong problem-solving capability and ability to grasp business issues
  • Ability to multi-task and work in a fast-paced environment
  • Positive, customer-focused orientation and excellent communication skills
  • Working knowledge of the residential or commercial mortgage industry preferred

What We Offer:

  • Competitive salary and comprehensive benefits package
  • Opportunities for growth and development in a dynamic and innovative company
  • Collaborative and supportive work environment
  • Professional development opportunities and training programs

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional support, please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you



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