Product Operations Specialist
4 weeks ago
We are seeking a highly skilled Product Operations Specialist to join our team at RIT Solutions, Inc. As a key member of our Product Operations team, you will be responsible for supporting business stakeholders, including relationship management, answering support questions, and performing user trainings.
Key Responsibilities:
- Support business stakeholders through relationship management, answering support questions, and performing user trainings
- Guide the day-to-day activities of a team of remote business analysts supporting multiple systems across different disciplines
- Participate in larger organizational Product Operations initiatives, such as crafting evergreen documentation, executing strategic communication plans, and defining processes that contribute to an improved team working culture
- Own communication to product end users, including feature release notes, project-specific updates, and other general announcements
- Create internal and customer-facing root cause analysis reports for critical outage incidents
- Be a platform expert that can perform an analysis on customer requests, identify and documenting patterns and trends to share with Product and Engineering teams for potential system improvements
- Provide periodic updates/presentations on metrics and initiatives to leadership and business partners
Requirements:
- Minimum 2-3 years of experience in a professional role, preferably supporting clients in a technology/product environment
- Experience working within a defect management process, providing a link between Product/Engineering and end users
- Strong communication skills, with a bent towards customer service, and an ability to navigate both internal and external stakeholders, as well as an ability to distill technical information accurately, and convey it (verbally and/or written) to business partners and internal technology teams
- Experience with a variety of systems within Enterprise Platforms, including Content, Asset, and Metadata Management, as well as Content Distribution
- Experience crafting a range of documents, from documentation/operational guides to formal announcements/release notes
- Energetic self-starter with a technical aptitude and a logical approach to problem solving
- Strong prioritization and organization skills with experience juggling time-sensitive requests from multiple business partners
- Demonstrate determination in finding solutions to complex puzzles
- Enthusiastic about helping people, solving problems, and championing products
- Ability to work in a fast-paced, dynamic and matrixed organization, executing on several initiatives concurrently while balancing competing priorities
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