Product Operations Specialist

4 weeks ago


Glendale, California, United States RIT Solutions, Inc. Full time
Product Operations Specialist

We are seeking a highly skilled Product Operations Specialist to join our team at RIT Solutions, Inc. As a key member of our Product Operations team, you will be responsible for supporting business stakeholders, including relationship management, answering support questions, and performing user trainings.

Key Responsibilities:

  • Support business stakeholders through relationship management, answering support questions, and performing user trainings
  • Guide the day-to-day activities of a team of remote business analysts supporting multiple systems across different disciplines
  • Participate in larger organizational Product Operations initiatives, such as crafting evergreen documentation, executing strategic communication plans, and defining processes that contribute to an improved team working culture
  • Own communication to product end users, including feature release notes, project-specific updates, and other general announcements
  • Create internal and customer-facing root cause analysis reports for critical outage incidents
  • Be a platform expert that can perform an analysis on customer requests, identify and documenting patterns and trends to share with Product and Engineering teams for potential system improvements
  • Provide periodic updates/presentations on metrics and initiatives to leadership and business partners

Requirements:

  • Minimum 2-3 years of experience in a professional role, preferably supporting clients in a technology/product environment
  • Experience working within a defect management process, providing a link between Product/Engineering and end users
  • Strong communication skills, with a bent towards customer service, and an ability to navigate both internal and external stakeholders, as well as an ability to distill technical information accurately, and convey it (verbally and/or written) to business partners and internal technology teams
  • Experience with a variety of systems within Enterprise Platforms, including Content, Asset, and Metadata Management, as well as Content Distribution
  • Experience crafting a range of documents, from documentation/operational guides to formal announcements/release notes
  • Energetic self-starter with a technical aptitude and a logical approach to problem solving
  • Strong prioritization and organization skills with experience juggling time-sensitive requests from multiple business partners
  • Demonstrate determination in finding solutions to complex puzzles
  • Enthusiastic about helping people, solving problems, and championing products
  • Ability to work in a fast-paced, dynamic and matrixed organization, executing on several initiatives concurrently while balancing competing priorities


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