Combination Product Service Operations Manager
4 days ago
We are seeking a highly skilled Service Operations Manager to join our team at BD. As a key member of our operations team, you will be responsible for overseeing the on-time completion of client projects and managing engineering technician staff.
The ideal candidate will have experience in laboratory operations or batch production-level project management and a strong understanding of quality systems. You will be responsible for ensuring that projects are completed in accordance with client expectations and company standard operating procedures.
Key Responsibilities:
- Lead and manage the site engineering technician staff and project priorities.
- Oversee client projects, communicate project updates to clients/management, and ensure projects are completed in accordance with client expectations and company standard operating procedures.
- Collaborate with commercial and technical personnel to support the development of proposals/solutions for clients.
- Motivate team, set performance expectations, track performance, provide staff with timely feedback, and report metrics to management as required.
Requirements:
- Experience in the pharmaceutical, combination product, or pharmaceutical services industry.
- Experience in laboratory operations or batch production-level project management and PMP certification is preferred.
- Demonstrates excellent interpersonal skills, solid organizational/prioritization skills, and a passion for providing excellent service.
- Flexibility and ability to multitask; can work within a fast-moving environment with multiple shifting priorities and demonstrate resourcefulness in setting priorities and guiding investment in people and systems.
Education and Experience:
- Bachelor's, Master's, or PhD degree in a science or engineering discipline plus relevant experience related to combination product or medical device manufacturing/production and/or testing.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.
We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
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