Head of Product, Managed Services

3 weeks ago

Glendale, California, United States BD Full time

We value our talented employees and strive to help them grow professionally before recruiting new talent.

The Services Operations Manager will work with pharmaceutical and biotechnology companies to accelerate their combination product development program with ZebraSci services.

The manager will oversee the on-time completion of client projects, manage engineering technician staff, and ensure projects are completed in alignment with the ZebraSci GMP quality system.

All projects and services will comply with client requirements, the company's standard operating procedures, and regulatory agencies' regulations.

BD is a global medical technology company that advances the world of health.

The company takes the imagination and passion of its employees to look at the impossible and find transformative solutions.

The Services Operations Manager will lead and manage the site engineering technician staff and project priorities.

The manager will oversee client projects, communicate project updates to clients/management, and ensure projects are completed in accordance with client expectations and company procedures.

The manager will collaborate with commercial and technical personnel to support the development of proposals/solutions for clients.

The manager will motivate team members, set performance expectations, track performance, provide staff with timely feedback, and report metrics to management as required.

The manager will conduct, perform, and/or ensure the following:

  • Work with engineering technician staff to author test protocols as required
  • Oversee laboratory data and document review to ensure work is completed in alignment with company procedures and client expectations
  • Edit, author SOPs, IQ/OQ/PQ, change control & other technical documentation related to ZebraSci processes and services
  • Manage equipment and staff schedules to maximize efficiency and productivity
  • Operations Capacity planning and Lab facility management
  • Collaborate with the technical development team to implement new methods and processes to support client projects
  • Analyze problems, identify solutions, and implement recommendations as well as manage quality events in collaboration with the quality team
  • Oversee and assist with equipment maintenance schedule including instrument calibrations, performance verification, and IQOQPQ
  • Assist with quality system-related tasks including but not limited to handling and resolution of quality events such as non-conformances, deviations, and CAPAs, including updates to Quality System documents as needed
  • Train personnel in company policies, quality system, and procedures
  • Support client and agency audits and inspections

The ideal candidate will have experience in the pharmaceutical, combination product, or pharmaceutical services industry.

Experience in laboratory operations or batch production-level project management and PMP certification is preferred.

The candidate will demonstrate excellent interpersonal skills, solid organizational/prioritization skills, and a passion for providing excellent service.

The candidate will be able to work within a fast-moving environment with multiple shifting priorities and demonstrate resourcefulness in setting priorities and guiding investment in people and systems.

A Bachelor's, Master's, or PhD degree in a science or engineering discipline plus relevant experience related to combination product or medical device manufacturing/production and/or testing is required.

The candidate will be located in the Temecula area or willing to relocate.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19.

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work.

It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

We welcome people with the imagination and drive to help us reinvent the future of health.

To learn more about BD, visit our website.

BD is an equal opportunity employer and does not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility.

The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position.

Salary or hourly pay ranges may vary for Field-based and Remote roles.

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