Healthcare Support Specialist

1 week ago

Hartford, Connecticut, United States US Foot & Ankle Specialists Full time

The Healthcare Support Specialist plays a vital role in providing administrative and clinical assistance within a dynamic medical practice.

This position encompasses a diverse range of responsibilities aimed at supporting the Physician during various in-office procedures, while also being proficient in all aspects of the Front Desk Receptionist duties, including appointment scheduling, data management, and patient record maintenance.


Essential Skills and Qualifications:
High School Diploma or GED equivalent
Minimum of 6 months experience in customer service
Prior experience in a healthcare setting is essential
Strong ability to foster and maintain effective relationships with patients, colleagues, and the community
Familiarity with health insurance processes, pre-authorization, insurance verification, medical terminology, CPT codes, and ICD-9 codes is advantageous
Exceptional customer service skills
Capability to thrive in a fast-paced and demanding environment
Demonstrated professionalism and strong work ethic
Team-oriented with flexibility and eagerness to learn

Effective communication, multitasking, and the ability to work under pressure are crucial for success in this role, which also demands attention to detail and a commitment to delivering consistent patient satisfaction.

Adherence to HIPAA regulations is mandatory.
Sound judgment and discretion are required
Proficiency in technology and familiarity with Microsoft Office Suite, including:
Google Workspace
Word
Excel
Key Responsibilities:

Welcome patients and guide them to examination rooms, ensuring their comfort and preparing them for physician evaluations.

Prepare and tidy examination rooms daily
Count and organize instruments in treatment areas after each session
Adapt to the varying styles of multiple physicians
Dispense durable medical equipment (DME)
Apply necessary pads and adhesive strappings
Conduct X-rays and digital imaging
Process pre-authorizations
Administer rapid health assessments
Gather and document patient medical histories, current medications, and allergies, recording any changes in their health status. For returning patients, note comments regarding their current condition and the outcomes of previous treatments. Input this information into the electronic medical record (EMR) system
Prepare for injections, procedures, and minor surgeries
Assist with nail care, including smoothing and debriding nails and calluses
Fit patients for diabetic footwear and heat-molded inserts
Prepare lab specimens and associated paperwork for laboratory pickup
Sanitize, wrap, and sterilize instruments and supplies as needed, changing cold sterile solutions monthly
Restock back office supplies and DME items, ensuring drawers and rooms are replenished daily
Assist in surgical procedures and minor interventions
Maintain cleanliness post-surgery, including disposal of waste and sanitizing surfaces
Change post-operative dressings and remove sutures
Conduct follow-up calls with post-operative patients
Review informational materials with patients as necessary
Process and transmit prescriptions
Handle incoming calls, providing information and managing messages
Coordinate appointment scheduling
Maintain and update patient records through data entry, faxing, and scanning
Collect patient payments, including deductibles and copays
Review accounts receivable/payable changes since the last visit and update records accordingly
Manage multiple physician schedules
Track orthotics received, contacting patients for follow-up appointments
Verify insurance eligibility and necessary referrals for upcoming appointments
Prepare end-of-day reports and deposit slips, uploading to shared files
Review billing claims and denials, gathering necessary information from providers or patients

Physical Requirements:

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While executing the responsibilities of this position, the employee is regularly required to sit, communicate, hear, and utilize hands for writing, typing, or operating office equipment.

Occasionally, the employee may need to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and detect odors.

The employee is required to perform repetitive motions, including reaching overhead and typing. The employee must occasionally lift up to 50 pounds and/or carry objects weighing up to 25 pounds.

This position may involve exposure to blood, bodily fluids, or tissues, as well as cleaning agents and other chemicals.

Specific vision abilities required for this role include peripheral vision, depth perception, and the ability to adjust focus.

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