Leadership Development Program Manager

1 week ago

Greensboro, United States The Auto Club Group Full time
Leadership Development Program

At The Auto Club Group, we are committed to developing the next generation of leaders who will drive our organization's success. Our Leadership Development Program is designed to provide future leaders with the skills, knowledge, and experience needed to excel in our Car Care Centers.

Key Responsibilities:
  • Lead and manage the customer service and sales process, including customer service, sales, writing and updating repair orders, and digital vehicle inspections.
  • Oversee overall operational, budgetary, and financial responsibilities and activities of the Car Care location, including payroll, expense control, and shop efficiencies.
  • Review financial and sales performance reports and implement actionable solutions to achieve performance results within key performance indicators.
  • Monitor and maintain company inventory standards.
  • Optimize staff performance by providing continuous training, coaching, feedback, and recognition.
  • Lead employees to meet expectations of productivity, quality, and customer service standards.
  • Document performance issues in accordance with company policies and procedures.
  • Prepare staff schedules for adequate coverage to meet member/customer service and repair needs.
  • Partner with Area/Regional Manager to recruit, interview, select, and hire appropriate staff to meet business needs.
  • Partner with Area/Regional Manager to ensure compensation changes, promotions, demotions, and termination decisions are handled and communicated correctly.
  • Maintain the highest level of customer service scores by handling customer complaints immediately, focusing on solutions, and resolving to assist members/customers.
  • Actively look for member/customer needs across all business lines and introduce members to other departments.
  • Champion safety and ensure Car Care branch is within compliance of established safety guidelines.
  • Conduct investigations for safety incidents and identify opportunities for correction or improvement with the Safety Manager.
What We Offer:
  • Competitive pay range starting at $50,000.00 (rate based on experience and actual hours worked).
  • Excellent medical, dental, vision, and prescription benefits.
  • Free AAA membership.
  • Free uniforms and shoes.
  • Up to 3 weeks of vacation in the first year.
  • 11 paid holidays.
  • Profit sharing and 401(k) with matching contributions.
  • Automatic 4% 401(k) employer contribution.
  • Additional 401(k) match of 50% up to 6% contribution.
  • Closed Sundays.
  • Shorter workdays than competitors (we close at 6pm).
  • Weekdays, hours are 7:30am-6pm.
  • Saturdays, hours are 8am-4pm.
  • Closed major holidays.
Requirements:
  • High School diploma, GED, or Technical school certification.
  • Possess a valid driver's license.
  • 6 months or more of relevant customer service or sales experience.
  • Demonstrates a results-focused bias for action.
  • Analyzes financial information to evaluate strategic opportunities and options.
  • Manages effective teams and partnerships.
  • Works well with individuals and groups to achieve common goals.
  • Offers objective review of facts and options to make logical business decisions.
  • Keenness and quickness in understanding business risks and opportunities.
  • Achieves goals through effective and appropriate interaction with leaders, peers, employees, partners, and contacts.
Preferred Qualifications:
  • Bachelor's degree.
Work Environment:

May experience loud noises and odors intermittently in the shop environment. This position involves standing, walking, and normal physical mobility, including reaching, grabbing, lifting, and carrying automotive parts and equipment (averaging up to approximately 80 pounds in weight). Must have own tools appropriate for their skill level for use in the center. Must be able to work in the heat, as some locations do not have air conditioning. Fans are present in all facilities. Must be able to maintain working on your feet in a concrete facility for the entire work shift.

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