IT Support Specialist

2 weeks ago


McPherson, United States Pyramid Consulting, Inc Full time

We are seeking a skilled Desktop Support Technician for a significant contract opportunity. This role involves providing essential support and services to clients, ensuring their systems are operational and effective.

Position Overview:

This position requires a dedicated professional to deliver on-site assistance, focusing on the installation, maintenance, and repair of hardware and software systems. The technician will be responsible for:

  • Conducting quality checks on system equipment prior to deployment.
  • Addressing customer inquiries related to hardware setup, repair, and upgrades.
  • Coordinating with relevant personnel for issue resolution and troubleshooting.
  • Providing networking support as needed.

Essential Qualifications:

  • A minimum of 3 years of experience in field support.
  • Proficiency in hardware and software installation, troubleshooting, and support.
  • Familiarity with Windows 10 operating systems.
  • Experience with Microsoft Office and Office 365 applications.
  • Ability to configure new PCs and notebooks using SCCM imaging.
  • Experience with ticket management systems.
  • Knowledge of iOS devices.
  • Basic networking knowledge to collaborate with network engineers.
  • Capability to lift and carry items weighing up to 40 lbs.
  • Experience in an office environment, including walk-up kiosk support and vending/locker resupply.
  • MAC iOS experience is preferred but not mandatory.

About Us:

Pyramid Consulting, Inc. is a prominent player in the IT industry, dedicated to providing equal employment opportunities and fostering a diverse work environment. We are committed to ensuring that all employees and applicants are treated fairly, without discrimination or harassment of any kind.



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