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Technical Support Specialist
2 months ago
We are currently seeking a skilled Desktop Support Technician for a significant contract opportunity. This role offers long-term potential and involves providing essential support in a professional environment.
Position Overview:
This position requires a dedicated individual to deliver on-site support, including the installation, maintenance, and repair of systems. The ideal candidate will ensure that all equipment is operational before deployment and will address customer inquiries related to hardware and software.
Key Responsibilities:
- Deliver on-site client support, focusing on system installation, servicing, and repairs.
- Conduct quality checks on system equipment prior to deployment.
- Resolve customer issues regarding hardware installation, upgrades, and maintenance.
- Refer unresolved issues to appropriate personnel for further follow-up and troubleshooting.
- Provide networking support as needed.
Essential Qualifications:
- Minimum of 3 years of experience in field support.
- Proficient in hardware and software installation, support, and troubleshooting.
- Familiarity with Windows 10 operating system.
- Experience with Microsoft Office and Office 365.
- Ability to configure new PCs and notebooks using SCCM imaging.
- Experience with ticket management systems.
- Knowledge of iOS devices.
- Basic networking knowledge to collaborate with network engineers.
- Ability to lift and carry items weighing up to 40 lbs.
- Experience in an office environment.
- Support for walk-up kiosks and vending/locker resupply.
- MAC iOS experience is preferred but not mandatory.
Our client is a prominent player in the IT industry, and we are actively looking to fill this and other similar contract roles. Pyramid Consulting, Inc. is committed to providing equal employment opportunities and prohibits discrimination of any kind.
