Field Service Engineer

7 days ago


McPherson, United States USA7 DXC Technology Services LLC Full time

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at USA7 DXC Technology Services LLC. As a Technical Support Specialist, you will be responsible for providing on-site field support to customers, including installation, servicing, and repairing systems and equipment.

Key Responsibilities:

  • Investigate and resolve complex installations and maintenance matters of significance.
  • Provide on-site field support to customers, including installation, servicing, and repairing systems and equipment.
  • Verify and approve operational quality of system equipment.
  • Resolve customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
  • Instruct customers in the operation and maintenance of systems/equipment.
  • Ensure issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting.
  • Act as a liaison with customers on administrative and technical matters for assigned projects.
  • Perform analysis and prepare reports on system problem trends and issues.

Basic Qualifications:

  • 5+ years of field support experience.
  • Ticket and asset management.
  • Strong hardware/software installation, support, and troubleshooting.
  • Windows XP, 10, and 11 experience.
  • Mac OS and iOS support.
  • Network Printer, HP configuration, consumable swaps, and moves.
  • Experience with Active Directory, MS Office, phone security, OS365.
  • Networking troubleshooting and support.
  • Support skills for VPN connectivity and security.
  • Configuring new PC's/notebooks via imaging, SCCM, and standalone.
  • Remote Install software/hardware and support.
  • Knowledge of basic networking concepts and Hands & Eyes support.
  • Lift and carry up to 40lbs.

Preferred Education and Training:

  • High school or G.E.D.
  • Lenovo or other vendor certifications.
  • CompTia A+,
  • Apple training.

Work Environment:

  • May require weekend work for Critical and High Priority support only.
  • Will require shift work/On-call coverage.
  • Primary Site contact for DXC & Pfizer Service Delivery Managers.


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