Field Service Engineer
7 days ago
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at USA7 DXC Technology Services LLC. As a Technical Support Specialist, you will be responsible for providing on-site field support to customers, including installation, servicing, and repairing systems and equipment.
Key Responsibilities:
- Investigate and resolve complex installations and maintenance matters of significance.
- Provide on-site field support to customers, including installation, servicing, and repairing systems and equipment.
- Verify and approve operational quality of system equipment.
- Resolve customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
- Instruct customers in the operation and maintenance of systems/equipment.
- Ensure issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting.
- Act as a liaison with customers on administrative and technical matters for assigned projects.
- Perform analysis and prepare reports on system problem trends and issues.
Basic Qualifications:
- 5+ years of field support experience.
- Ticket and asset management.
- Strong hardware/software installation, support, and troubleshooting.
- Windows XP, 10, and 11 experience.
- Mac OS and iOS support.
- Network Printer, HP configuration, consumable swaps, and moves.
- Experience with Active Directory, MS Office, phone security, OS365.
- Networking troubleshooting and support.
- Support skills for VPN connectivity and security.
- Configuring new PC's/notebooks via imaging, SCCM, and standalone.
- Remote Install software/hardware and support.
- Knowledge of basic networking concepts and Hands & Eyes support.
- Lift and carry up to 40lbs.
Preferred Education and Training:
- High school or G.E.D.
- Lenovo or other vendor certifications.
- CompTia A+,
- Apple training.
Work Environment:
- May require weekend work for Critical and High Priority support only.
- Will require shift work/On-call coverage.
- Primary Site contact for DXC & Pfizer Service Delivery Managers.
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