Housekeeping Supervisor

2 weeks ago


Spring, Texas, United States Woodlands Resort Full time

Position Overview:

The Housekeeping Team Leader is essential in maintaining the cleanliness and upkeep of the hotel environment. This role involves overseeing and supporting the housekeeping staff to uphold exceptional standards of hygiene, organization, and overall hotel aesthetics. The Housekeeping Team Leader will manage task assignments, oversee inventory, and deliver outstanding customer service to enhance guest experiences.

Key Responsibilities:

1. Leadership and Oversight:

  • Guide, mentor, and oversee the housekeeping personnel, ensuring all responsibilities are executed effectively and to the highest quality.
  • Delegate daily assignments to housemen and confirm their timely completion.
  • Perform regular evaluations to verify that all areas adhere to cleanliness and maintenance protocols.

2. Housekeeping Responsibilities:

  • Assist in the cleaning and upkeep of all communal spaces, including lobbies, restrooms, corridors, and meeting rooms.
  • Ensure all cleaning apparatus is well-maintained and operational.
  • Respond swiftly to guest inquiries and fulfill their requests.

3. Inventory Oversight:

  • Oversee and manage the stock of cleaning supplies, linens, and other housekeeping essentials.
  • Procure supplies as necessary and ensure they are available for the team.
  • Monitor and report any damages or deficiencies in guest rooms and public areas.

4. Safety and Compliance:

  • Ensure adherence to health and safety standards as well as hotel policies.
  • Report any maintenance concerns or safety risks to the relevant department.
  • Educate team members on proper cleaning methods, equipment usage, and safety protocols.

5. Guest Service Excellence:

  • Deliver exceptional customer service to guests, addressing any issues or requests promptly and professionally.
  • Ensure a positive guest experience by maintaining rigorous cleanliness standards and attention to detail.
  • Assist with special initiatives and deep cleaning projects as required.

Qualifications:

A high school diploma or equivalent; additional education or certification in hospitality management is advantageous.

A minimum of 2 years of experience in housekeeping or a related field, with at least 1 year in a supervisory role.

Strong leadership and team management capabilities.

Excellent organizational and time management skills.

Meticulous attention to detail and a dedication to upholding high cleanliness standards.

Strong communication and interpersonal abilities.

Flexibility to work varied hours, including weekends and holidays.

Physical Requirements:

Ability to stand, walk, and bend for extended periods.

Capability to lift and carry heavy items (up to 50 pounds).

Comfortable working in a dynamic and fast-paced environment.

#WoodlandsResort



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