Housekeeping Supervisor
2 weeks ago
Position Overview:
The Housekeeping Team Leader is essential in upholding the cleanliness and upkeep of the resort. This role involves overseeing and assisting the housekeeping staff to maintain exceptional standards of hygiene, organization, and overall resort aesthetics. The Housekeeping Team Leader will coordinate responsibilities, manage supplies, and deliver outstanding customer service to guarantee guest satisfaction.
Key Responsibilities:
1. Leadership and Oversight:
- Guide, instruct, and oversee the housekeeping personnel, ensuring all duties are performed effectively and to the highest quality.
- Delegate daily responsibilities to housemen and confirm their timely completion.
- Conduct frequent evaluations to verify that all areas comply with cleanliness and maintenance benchmarks.
2. Housekeeping Operations:
- Assist in the cleaning and upkeep of all communal spaces, including lobbies, restrooms, corridors, and meeting rooms.
- Ensure all cleaning apparatus is well-maintained and operational.
- Respond swiftly to guest inquiries and ensure their requirements are fulfilled.
3. Supply Management:
- Oversee and maintain the inventory of cleaning materials, linens, and other housekeeping supplies.
- Procure supplies as necessary and ensure they are adequately stocked for the team.
- Monitor and report any damages or deficiencies in guest rooms and public areas.
4. Safety and Compliance:
- Ensure adherence to health and safety regulations and resort policies.
- Report any maintenance concerns or safety risks to the relevant department.
- Educate team members on proper cleaning methods, equipment usage, and safety protocols.
5. Guest Service:
- Deliver exceptional customer service to guests, addressing any issues or requests promptly and professionally.
- Ensure a positive guest experience by maintaining high cleanliness standards and attention to detail.
- Assist with special initiatives and thorough cleaning tasks as assigned.
Qualifications:
High school diploma or equivalent; additional education or certification in hospitality management is advantageous.
A minimum of 2 years of experience in housekeeping or a related field, with at least 1 year in a supervisory role.
Strong leadership and team management capabilities.
Excellent organizational and time management skills.
Attention to detail and a commitment to maintaining high cleanliness standards.
Strong communication and interpersonal abilities.
Ability to work flexible hours, including weekends and holidays.
Physical Requirements:
Ability to stand, walk, and bend for extended periods.
Ability to lift and carry heavy items (up to 50 pounds).
Comfortable working in a fast-paced environment.
#WoodlandsResort
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