Customer Success Manager

2 weeks ago

Irving, Texas, United States Take Command Full time
About Take Command

Take Command is a pioneering healthcare technology company dedicated to revolutionizing the health insurance industry. Our mission is to empower individuals and employers to take control of their healthcare costs and outcomes.

We believe that a more personalized and flexible approach to health insurance can lead to better health outcomes and improved employee satisfaction. Our innovative solution enables employers to reimburse employees for individual insurance plans, providing a more tailored and cost-effective alternative to traditional group plans.

About the Customer Success Manager Role

We're seeking a highly motivated and experienced Customer Success Manager to join our growing team. As a key member of our Customer Success Management team, you will be responsible for building and maintaining strong relationships with our clients, driving value and retention, and ensuring their success with our solution.

Primary Responsibilities:
  • Manage a portfolio of clients, establishing a proactive and consultative relationship to drive value and retention.
  • Develop a deep understanding of each client's goals and business objectives, aligning our solution to help them achieve success.
  • Collaborate with cross-functional teams to advocate for product improvements and drive client satisfaction.
  • Work closely with the Customer Success team to track key account metrics, developing strategies to deliver a world-class experience for our clients.
  • Act as a change manager for our largest clients, building trust with key stakeholders and implementing strategies to make complex change seamless.
Skills and Qualifications:
  • 2+ years of experience in Customer Success or a client-facing role.
  • Proactive attitude, strong organizational skills, and a process-oriented mindset.
  • Proven track record of meeting or exceeding key metrics.
  • Excellent written and verbal communication skills, with the ability to present at all levels of an organization.
  • Experience with Hubspot and proficiency in Microsoft Office Suite.
What We Offer:
  • A competitive salary range of $65,000-$75,000, with a bonus structure.
  • A generously funded ICHRA for medical, dental, and vision premiums and medical expenses.
  • Unlimited personal vacation, in addition to regular company holidays.
  • 401(k) with a 4% match, vesting over 4 years with a one-year cliff.
  • Access to LinkedIn Learning.
  • A flexible work environment, with the option to work from home or our offices in Richardson, Texas, or Austin, Texas.

We're committed to building a diverse and inclusive team, and we're excited to hear from you. Take Command is an equal opportunity employer, and we celebrate diversity and are committed to creating an inclusive environment for all employees.

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