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Customer Success Account Manager

4 weeks ago

Irving, Texas, United States Apex Systems Full time
About the Role

The Customer Success Account Manager is a key position within our organization, responsible for building and executing shared plans with customers to drive their success. This role requires strong relationship-building skills, strategic thinking, and the ability to manage complex customer scenarios.

The ideal candidate will have a deep understanding of customer needs, market trends, and competitive insights. They will be able to leverage partner solutions to solve customer needs and drive growth and adoption of Microsoft offerings.

The Customer Success Account Manager will work closely with key stakeholders, including customer executives, to develop and execute engagement strategies that meet customer objectives. They will also identify and mitigate customer blockers, leveraging Microsoft solutions and services to drive customer success.

This is an exciting opportunity for a highly motivated and passionate individual to join our team and drive customer success.

Key Responsibilities
  • Develop and coach on engagement strategies for customers, partners, and internal stakeholders.
  • Establish and enhance relationships with key stakeholders (internal and external) to ensure successful solution delivery.
  • Expand relationships beyond current contracts by aligning Microsoft strategies with customer priorities.
  • Strive to achieve Trusted Advisor status with key customer executives.
Requirements
  • 5+ years of experience in account management, customer engagement, or a related field.
  • Strong relationship-building skills and ability to manage complex customer scenarios.
  • Deep understanding of customer needs, market trends, and competitive insights.
  • Ability to leverage partner solutions to solve customer needs and drive growth and adoption of Microsoft offerings.