Client Success Associate

4 hours ago

Irving, Texas, United States Gartner Full time

About the Role:

The Client Success team at Gartner follows a Client for Life Philosophy, ensuring every client receives value far exceeding their investment. Associates in this role seek to understand and surface client business priorities, breakdown challenges, and identify effective ways to support clients in making the right decisions for their business.

Key Responsibilities:

  • Partner with clients ranging from senior C-levels to junior client professionals in various departments to ensure they are successful in using Gartner services.
  • Deliver value to decision-makers and drive Gartner growth by working as part of a service team, which may include introducing Gartner services and capabilities to prospective and new clients, account management, or connecting clients with the Gartner expert community.
  • Identify client priorities and align Gartner's resources to provide best-in-class service that enables clients to achieve their priorities and maximize the return on investment on their Gartner membership.
  • Collaborate with internal Gartner stakeholders to drive service delivery and business results, share best practices, and design innovative solutions to overcome obstacles.
  • Leverage insights and metrics to drive continuous client engagement, satisfaction, retention, and growth.

Requirements:

  • Bachelor's degree preferred, along with 6+ months of relevant professional and/or internship experience.
  • Proven track record of success fueled by a passion for delighting clients.
  • Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
  • Proficiency in both English and French written and verbal.

What We Offer:

  • Competitive salary, generous paid time off policy, charity match program, medical, dental, and vision plans, parental leave, employee assistance program (EAP), 401K matching, and more.
  • Collaborative, team-oriented culture that embraces diversity.
  • Professional development and unlimited growth opportunities.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by contacting Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

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