Client Success Associate
8 hours ago
The Client Success team at Gartner follows a Client for Life Philosophy, ensuring every client receives value far exceeding their investment. As a Client Success Associate, you will work closely with clients to understand their business priorities, break down challenges, and identify effective ways to support them in making informed decisions for their business.
Key Responsibilities:
- Partner with clients ranging from senior C-levels to junior client professionals in various departments to ensure they are successful in using Gartner services.
- Deliver value to decision-makers and drive Gartner growth by working as part of a service team, introducing Gartner services and capabilities to prospective and new clients, account management, or connecting clients with the Gartner expert community.
- Identify client priorities and align Gartner's resources to provide best-in-class service that enables clients to achieve their priorities and maximize the return on investment on their Gartner membership.
- Collaborate with internal Gartner stakeholders to drive service delivery and business results, share best practices, and design innovative solutions to overcome obstacles.
- Leverage insights and metrics to drive continuous client engagement, satisfaction, retention, and growth.
What You Will Need:
To succeed in this role, you will need a Bachelor's degree and 6+ months of relevant professional and/or internship experience. A proven track record of success fueled by a passion for delighting clients is essential. Strong communication, collaboration, prioritization, critical thinking, and influencing skills are also required. Proficiency in both English and French written and verbal is necessary.
What You Will Get:
As a Client Success Associate at Gartner, you will enjoy a competitive salary, generous paid time off policy, charity match program, medical, dental, and vision plans, parental leave, employee assistance program (EAP), 401K matching, and more. You will also be part of a collaborative, team-oriented culture that embraces diversity and offers professional development and unlimited growth opportunities.
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