Customer Service Manager

5 days ago


Irving, Texas, United States Linda DeSpain - State Farm Agent Full time
Job Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Manager at Linda DeSpain - State Farm Agent. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Responsibilities
  • Establish and maintain strong customer relationships through proactive communication and follow-up.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries and concerns related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-centric approach to educate customers about insurance options, identifying their needs and providing tailored solutions.
  • Collaborate with other agency team members to ensure seamless customer service and promote business development.
Qualifications
  • Dedication to delivering exceptional customer service.
  • Ability to effectively relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication skills to facilitate customer interactions and team collaboration.
  • Proactive problem-solving approach.
  • Must possess a Texas General Lines License or be able to acquire one.
  • Strong desire to sell and service insurance and financial products.
Benefits
  • Above-average compensation.
  • Opportunities for career advancement within the agency and potential to become a State Farm Agent.
  • Paid time off (vacation and personal/sick days).
  • Valuable career-building experience.


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