Technical Support Professional
3 days ago
About the Position
Fabrinet West is seeking a highly skilled and experienced Technical Support Professional to join our team. As a key member of our technical support team, you will be responsible for providing technical assistance to customers, resolving technical issues, and improving customer satisfaction.
Key Responsibilities:
- Provide technical assistance to customers via phone, email, or remote sessions.
- Analyze and troubleshoot technical issues related to product design, manufacturing, and testing.
- Collaborate with cross-functional teams to develop and maintain technical documentation, procedures, and standards.
- Develop and deliver training programs to ensure that technicians and engineers are proficient in technical support techniques.
- Stay up-to-date with industry trends and best practices in technical support.
Requirements:
- Bachelor's degree in Electrical Engineering, Computer Science, or a related field.
- 5+ years of experience in technical support and engineering.
- Proficiency in technical documentation software and other engineering tools.
- Strong understanding of regulatory requirements and industry standards.
- Excellent communication and interpersonal skills.
Salary: $100,000 - $130,000 per year, depending on experience and qualifications.
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