Technical Support Professional

4 weeks ago


Santa Clara, California, United States Arista Networks, Inc. Full time

Arista Networks, Inc. is seeking an experienced Hardware Support Engineer to join their team. As a key contributor to ensuring the quality and reliability of our hardware products, you will work hands-on in a lab environment and use advanced diagnostic tools to support cutting-edge networking solutions.

About the Team

You will be part of a dynamic team that includes hardware and software engineers, as well as sustaining and manufacturing teams. This collaborative environment allows for open communication and seamless integration of ideas.

About the Role

This challenging role involves frequent interaction with cross-functional teams to address and resolve hardware challenges, from first-level failure analysis to supporting prototype distributions.

Responsibilities
  • Conducting thorough first-level failure analysis and bug fixes on shipping ODM and CM products, working closely with the sustaining team.
  • Performing PCBA bring-up using tools such as multimeters, signal analyzers, oscilloscopes, and voltage/current sources.
  • Executing EDVT measurements and processes.
  • Setting up and running network traffic test equipment.
  • Supporting EFT shipments and prototype distribution.
  • Performing basic PCB component rework and mechanical assembly/disassembly.
  • Summarizing data for engineering reviews.
  • Supporting simple system debugging, running diagnostic commands, and probing signals with oscilloscopes or multimeters.
  • Programming and updating system programmable devices, such as CPLDs, FPGAs, microcontrollers, and onboard power supplies.
Requirements
  • Bachelor of Science in Electrical Engineering (BSEE) or equivalent degree.
  • 10+ years of relevant experience in hardware lab environments, including proficiency with oscilloscopes and multimeters.
  • Experience in debugging networking hardware.
  • Hands-on expertise in reworking connectors, ICs, and passive components such as resistors and capacitors.
  • Familiarity with Linux and other command-line environments.
  • Experience collaborating with hardware and software engineers to set up and run complex measurements or tests.
  • Working knowledge of PC systems.
  • Proficiency in assembling and configuring PC hardware.
Estimated Salary Range

$80,000 - $120,000 per year, depending on qualifications and experience.



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