Client Success Specialist

2 weeks ago


California, Missouri, United States Withleaf Full time

Job Title:
Customer Success Manager

Location:
US (Remote)

Job Overview:
The Customer Success Manager at Withleaf is integral to our Commercial Team.

Leveraging extensive technical, product, and industry expertise, this role is dedicated to ensuring our clients in the agricultural sector receive outstanding service and support to fully utilize Withleaf's solutions.

The Customer Success Manager will cultivate, assist, and enhance relationships with both new and existing clients, concentrating on integrations, scaling, product development, and account management.

This position is crucial in delivering exceptional service, successful onboarding, account expansion, and client retention.

Key Responsibilities:

Stakeholder Relationship Management:
Identify essential stakeholders and foster strong connections with influencers and the core team utilizing Withleaf's solutions.

Account Strategy:
Formulate and implement Implementation Plans, Customer Success Plans, and account strategies that align client objectives with Withleaf's goals.

Onboarding and Communication:

Oversee the onboarding process for new clients, ensuring they realize initial value, and establish effective communication before and after implementation.


CRM Utilization:

Employ CRM tools to manage key account information, monitor interactions, assess the achievement of account objectives, and report on critical metrics related to product adoption.


Customer Satisfaction:
Perform customer health assessments, pinpoint essential goals, and key performance indicators to boost client satisfaction.

Account Growth:
Regularly engage with clients to drive account growth through product utilization and identify new product requirements.

Collaboration:
Work alongside Sales and Support for product expansion opportunities and new implementation needs.

Customer Advocacy:

Represent the voice of the customer, ensuring that their needs and feedback are effectively communicated to internal teams (Sales, Product, Marketing).


Key Competencies Required:

Service Proficiency:
Anticipate, identify, and swiftly resolve client concerns.
Effectively articulate technical use cases and value to clients.
Act with urgency to positively influence adoption and customer usage of Withleaf's APIs.

Technical Expertise:
Understanding of precision agriculture hardware and software.
Knowledge of APIs and their business significance.
Develop knowledge of Withleaf's APIs and pricing strategies.

Teamwork:
Collaborate and communicate effectively with stakeholders within Withleaf regarding client needs, product use cases, and concerns.
Accurately document client interactions in the CRM system.

Qualifications:
Bachelor's degree in a relevant field (e.g., business administration, agriculture).
Proven experience in customer-facing roles within the agriculture or software sectors.
Excellent communication and negotiation skills.
Strong organizational and multitasking capabilities.
Self-motivated, with the ability to work independently and as part of a team.
Proficiency in CRM software and the Microsoft Office Suite.
This is a remote position with occasional travel requirements.

If you are passionate about customer success, possess a deep understanding of the agriculture industry, and have the skills necessary to thrive in this role, we invite you to consider joining our team at Withleaf.

#J-18808-Ljbffr
  • Client Success Leader

    2 weeks ago


    California, Missouri, United States RelationalAI Full time

    At RelationalAI, we are pioneering the next generation of data-driven systems that learn, reason, and predict, utilizing our cloud-native relational knowledge graph management platform. We are assembling a worldwide team of outstanding individuals who motivate and respect each other to fulfill our mission. Our team is characterized by intellectual curiosity,...


  • California, Missouri, United States Freshworks Full time

    OverviewFreshworks is on the lookout for a remarkable Senior Customer Success Manager. Our commitment to customer advocacy is deeply ingrained in our culture and influences every aspect of our operations.Role SummaryAs a Senior Customer Success Manager, you will serve as a strategic consultant and trusted advisor to our mid-market and enterprise clients in...


  • California, Missouri, United States Betterfinancialstate Full time

    Position OverviewAt Betterfinancialstate, we are seeking a driven Client Engagement Specialist who can identify opportunities and effectively cultivate enduring client relationships.Role ResponsibilitiesDevelop and maintain customer relationships, ensuring consistent follow-up as necessary.Utilize your expertise in insurance products to recommend, clarify,...


  • California, Missouri, United States Burrell Behavioral Health Full time

    Job Overview:CLIENT ENGAGEMENT SPECIALISTThe Client Engagement Specialist plays a crucial role in our clinic by managing reception and administrative tasks. This position involves scheduling appointments, processing payments, and ensuring that client documentation is accurate and up-to-date. As the initial point of contact for visitors, the Client Engagement...


  • California, Missouri, United States Betterfinancialstate Full time

    Position OverviewAt Betterfinancialstate, we are seeking a driven and competitive Client Engagement Specialist who excels at transforming leads into enduring customer connections.Role SummaryAs a key member of our team, your expertise in insurance products and market trends will empower you to engage directly with clients, assess their requirements, and...


  • California, Missouri, United States American President Lines Full time

    Company OverviewAmerican President Lines is a prominent player in the shipping and logistics sector, renowned for its commitment to excellence and innovation. With a vast network spanning numerous ports globally, we are dedicated to providing comprehensive and efficient shipping solutions.Position SummaryWe are seeking a Client Relations Specialist to...


  • California, Missouri, United States Allied Solutions Full time

    Position Overview:The Client Risk Management Specialist is tasked with overseeing the entire client relationship, providing product consultancy, managing profitability programs, and driving sales for collateral-based vehicle and real estate products.Key Responsibilities:Risk Management Program Optimization (35%): Manage a portfolio of high-tier risk...


  • California, Missouri, United States Burrell Behavioral Health Full time

    Job Overview:CLIENT ACCESS REPRESENTATIVEThe Client Access Representative plays a vital role in our organization, serving as the initial point of contact for clients and visitors. This position encompasses a variety of administrative and customer service responsibilities within our clinic.Key Responsibilities:Deliver exceptional customer service to clients,...


  • California, Missouri, United States Freshworks Full time

    OverviewFreshworks is seeking a talented and experienced Senior Customer Success Manager. Our mission is to empower businesses to enhance their customer and employee experiences through innovative software solutions.About UsBased in San Mateo, California, Freshworks operates globally, serving over 65,000 companies ranging from startups to established...


  • California, Missouri, United States Perfect Locks LLC Full time

    Position Overview:The selected candidate will play a crucial role in enhancing customer satisfaction by managing inquiries and assisting with order fulfillment, including the picking and packing of hair extension products.Key Responsibilities:- Engage with customers through various communication channels, addressing inquiries and processing orders...


  • California, Missouri, United States Perfect Locks LLC Full time

    Position Overview:The Customer Support Associate plays a vital role in ensuring customer satisfaction and operational efficiency. This position involves assisting clients through various communication channels while managing inventory and order fulfillment tasks.Key Responsibilities:Establish and nurture enduring customer relationships.Manage incoming and...


  • California, Missouri, United States Hedera Hashgraph Full time

    ABOUT YOUR ROLEEngage actively in all aspects of customer service operations, coordinating with external support teams and collaborating with various internal departments to ensure seamless service delivery.YOUR RESPONSIBILITIES WILL INCLUDE:Order Management: Process and track customer orders from initiation to delivery, ensuring timely updates are...


  • California, Missouri, United States SALUDOS Full time

    Job OverviewPosition: Collections SpecialistAre you looking to elevate your career in the finance sector? At Regional Finance, we are dedicated to making a positive difference in the financial journeys of our clients.With over 35 years of experience, our team is committed to assisting customers through their financial challenges. We take pride in providing...


  • California, Missouri, United States Direct Jobs Full time

    When a cherished pet approaches the end of their journey, our goal is to ensure they experience comfort and peace in a familiar environment. The End-of-Life Veterinarian at Direct Jobs is dedicated to assisting clients who wish to be present with their pets during their final moments. Position Overview: The End-of-Life Veterinarian offers in-home euthanasia...


  • California, Missouri, United States Perfect Locks LLC Full time

    Position Overview:The selected candidate will play a crucial role in enhancing customer experiences by managing inquiries and fulfilling orders related to hair extensions, alongside various tasks that contribute to the seamless operation of the business.Key Responsibilities:- Engage with customers through various communication channels, addressing their...


  • California, Missouri, United States JLL Full time

    Overview of the Role:As a key member of our Project & Development Services (PDS) team, you will play an essential role in overseeing and executing Minor and Capital works projects across the region.In the capacity of Project Coordination Specialist, you will be tasked with contributing to various responsibilities while ensuring the quality and accuracy of...


  • California, Missouri, United States California Speech and Hearing Association Full time

    Starting Salary: $85,000 - $115,000 /yearThe California Speech and Hearing Association, a vibrant organization dedicated to enhancing communication abilities, is in search of a Regional Communication Specialist to join our esteemed team. This role offers the chance to engage in impactful work within a culture that values innovation, encourages creative...


  • California, Missouri, United States Palmers Home Care Full time

    Exciting Career Opportunity at Palmer's Home Care, LLCPosition: Residential Support SpecialistBecome part of a dedicated group of professionals focused on positively influencing the lives of individuals requiring assistance.Key Qualifications:Genuine enthusiasm for supporting individuals with developmental disabilitiesDedication to improving the quality of...


  • California, Missouri, United States Insight Global Full time

    Insight Global, a prominent player in the health care sector, is seeking a dedicated Account Management Specialist to enhance our Marketing team. This role is pivotal in our expanding marketing division, focusing on the enhancement of our lead generation and revenue optimization strategies. The ideal candidate will excel in a dynamic team atmosphere,...


  • California, Missouri, United States Windcomservices Full time

    Automotive Customer Service SpecialistWindcomservices is a family-owned business dedicated to providing exceptional service since its inception. With numerous locations nationwide, we strive to create the best opportunities for our employees, customers, and the communities we serve.Our ongoing commitment is to enhance our services and facilities to meet our...