Client Relations Specialist
2 weeks ago
The Customer Support Associate plays a vital role in ensuring customer satisfaction and operational efficiency. This position involves assisting clients through various communication channels while managing inventory and order fulfillment tasks.
Key Responsibilities:
- Establish and nurture enduring customer relationships.
- Manage incoming and outgoing communications, addressing customer inquiries and processing orders.
- Accurately pick and pack orders with meticulous attention to detail.
- Perform quality checks on hair extensions upon receipt of new shipments.
- Conduct inventory management and stock assessments.
- Facilitate sales transactions both over the phone and in a retail setting.
- Process payment transactions securely and efficiently.
- Ensure order accuracy and consistency through thorough oversight.
- Proactively identify issues and propose effective solutions.
- Respond to customer inquiries via email with professionalism and clarity.
Qualifications:
- Proven experience in resolving customer concerns and ensuring satisfaction.
- Exceptional verbal and written communication skills.
- Ability to multitask effectively in a dynamic environment.
- Proficient in Microsoft Office and other relevant software.
- Strong commitment to integrity and customer service excellence.
- Demonstrated organizational skills with the ability to prioritize tasks.
- Resilience in handling customer complaints and challenging situations.
- Friendly and patient demeanor with a focus on customer care.
- Strong analytical and decision-making capabilities.
- Willingness to adapt to flexible scheduling and occasional overtime.
- Team-oriented mindset with a strong work ethic.
- A cosmetology license is advantageous but not mandatory.
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