Automotive Service Manager

3 days ago


Portland, Maine, United States Don Johnson Auto Group Full time
Job Summary

We are seeking an experienced Automotive Service Manager to lead our service department at Don Johnson Auto Group. As a key member of our team, you will be responsible for ensuring exceptional customer service, managing a team of technicians, and driving business growth.

Key Responsibilities
  • Strategic Planning: Develop and implement strategies to increase service revenue, improve customer satisfaction, and enhance operational efficiency.
  • Team Leadership: Hire, train, and motivate a high-performing team of technicians and service advisors to deliver exceptional customer service.
  • Compliance & Reporting: Ensure compliance with all regulatory requirements, manufacturer guidelines, and dealership policies.
  • Productivity Oversight: Monitor and analyze productivity metrics to optimize technician utilization and minimize downtime.
  • Quality Control: Implement and maintain a quality control process to ensure accurate and efficient repairs.
  • Guest Relations: Foster strong relationships with customers to drive repeat business and referrals.
  • Service Excellence: Ensure the highest level of service quality to eliminate comebacks and enhance customer satisfaction.
  • Facility Maintenance: Maintain a clean and organized work environment to ensure a positive customer experience.
  • Industry Liaison: Develop and maintain relationships with factory representatives to stay informed about industry developments and best practices.
Requirements
  • Experience and Education: Minimum 5 years of experience in automotive service management, with a Bachelor's degree in Business, Automotive Technology, or related field preferred.
  • Technical Knowledge: Comprehensive understanding of vehicle maintenance and repair procedures, with proficiency in diagnostic tools and service equipment.
  • Leadership and Management: Strong leadership skills with experience managing a team of technicians and service advisors, with ability to develop and implement effective training programs.
  • Guest Service: Commitment to delivering exceptional customer service, with ability to handle customer concerns and resolve issues promptly.
  • Financial Acumen: Proficient in budgeting, financial analysis, and cost control, with experience with inventory management and parts ordering.
  • Communication Skills: Excellent verbal and written communication skills, with ability to effectively present information to various stakeholders.
  • Technical Proficiency: Familiarity with dealership management systems and service scheduling software, with competency in using Microsoft Office Suite (Word, Excel, PowerPoint).
  • Problem-Solving: Strong analytical and problem-solving skills, with ability to diagnose and address technical and operational issues efficiently.
  • Regulatory Knowledge: Understanding of automotive industry regulations and compliance standards, with ability to ensure all service practices adhere to legal requirements.
  • Personal Attributes: High level of integrity and professional ethics, with strong organizational skills and attention to detail.


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