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Automotive Service Manager
2 months ago
We are seeking an experienced Automotive Service Manager to lead our service department at Don Johnson Auto Group. As a key member of our team, you will be responsible for ensuring exceptional customer service, managing a team of technicians, and driving business growth.
Key Responsibilities- Strategic Planning: Develop and implement business strategies to drive revenue growth and improve customer satisfaction.
- Team Leadership: Hire, train, and motivate a high-performing team of technicians and service advisors.
- Compliance & Reporting: Ensure compliance with all regulatory requirements and maintain accurate records.
- Productivity Oversight: Monitor and optimize technician productivity to maximize efficiency and reduce costs.
- Quality Control: Implement and maintain a quality control process to ensure exceptional repair quality and customer satisfaction.
- Guest Relations: Foster strong relationships with customers to drive repeat business and referrals.
- Service Excellence: Ensure the highest level of service quality and customer satisfaction.
- Facility Maintenance: Maintain a clean and organized work environment to ensure a positive customer experience.
- Industry Liaison: Build and maintain relationships with manufacturers and suppliers to stay up-to-date on industry developments.
- Experience and Education: Minimum 5 years of experience in automotive service management, with a Bachelor's degree in Business, Automotive Technology, or related field.
- Technical Knowledge: Comprehensive understanding of vehicle maintenance and repair procedures, with proficiency in diagnostic tools and service equipment.
- Leadership and Management: Strong leadership skills with experience managing a team of technicians and service advisors.
- Guest Service: Commitment to delivering exceptional customer service, with ability to handle customer concerns and resolve issues promptly.
- Financial Acumen: Proficient in budgeting, financial analysis, and cost control, with experience with inventory management and parts ordering.
- Communication Skills: Excellent verbal and written communication skills, with ability to effectively present information to various stakeholders.
- Technical Proficiency: Familiarity with dealership management systems and service scheduling software, with competency in using Microsoft Office Suite (Word, Excel, PowerPoint).
- Problem-Solving: Strong analytical and problem-solving skills, with ability to diagnose and address technical and operational issues efficiently.
- Regulatory Knowledge: Understanding of automotive industry regulations and compliance standards, with ability to ensure all service practices adhere to legal requirements.
- Personal Attributes: High level of integrity and professional ethics, with strong organizational skills and attention to detail.
