Seasonal Customer Service Representative

5 days ago


Irvine, California, United States Bass Pro Inc Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Seasonal CLUB Customer Service Outfitter. As a key member of our sales floor team, you will be responsible for providing world-class customer service, promoting the benefits of our CLUB membership, and executing account servicing and other CLUB processes.

Key Responsibilities
  • Provide exceptional customer service, ensuring a pleasant and productive shopping experience for all customers.
  • Proactively greet customers and present them with the opportunity to become a CLUB Member or provide current members with a unique and exclusive experience.
  • Execute all CLUB operational and compliance programs, including product demonstrations, sales, and customer experience initiatives.
  • Support metric goals and objectives for self and store, maintaining accurate CLUB inventory and keeping the CLUB Booth clean and organized.
  • Provide full CLUB Member experience, including service processes such as processing payments, answering account questions, and processing applications.
  • Provide daily feedback and reports in a timely and accurate manner, as well as peer coaching, recognition, and support as a CLUB advocate and representative.
Requirements
  • High school diploma or equivalent experience.
  • 0-2 years of experience in a customer service environment.
  • Excellent organization skills, attention to detail, and verbal and written communication skills.
  • Adaptability to new processes and procedures, with excellent self-motivation and initiative while unsupervised.
Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

  • Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
  • Dental, vision, and voluntary benefits.
  • 401k Retirement Savings.
  • Paid holidays and vacation.
  • Bass Pro Cares Fund.

Bass Pro Shops is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified individuals with disabilities and will provide reasonable accommodations as needed.



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