Customer Service Representative

3 days ago


Lewisburg, Tennessee, United States US Tech Solutions Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities
  • Answer incoming calls and respond to customer inquiries in a professional and courteous manner
  • Route calls to appropriate resources and escalate complex issues to senior representatives
  • Document all call information according to standard operating procedures
  • Enter accurate ordering information into our company system
  • Provide product support, including parts and equipment assistance
  • Process transactions, including orders, claims, and invoicing
  • Act as a switchboard for the company, using a database to refer customers to the appropriate department
  • Triage customer inquiries and transfer to Tier 2 representatives as needed
  • Assist with internal customer requests and identify opportunities for case transfer to Tier 2
Requirements
  • Ability to analyze complex information and draw conclusions/recommendations
  • Strong verbal, written, and interpersonal communication skills
  • Proficiency in Microsoft Office tools, including Excel and Word
  • High degree of self-motivation and ability to work in a fast-paced environment
  • Excellent customer service skills and ability to work with a diverse customer base
  • Ability to type 60+ WPM and work in a call center environment
About US Tech Solutions

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. We are committed to delivering exceptional service to our customers and providing a positive work environment for our employees.



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