Customer Service Representative

3 days ago


Lewisburg, Tennessee, United States Butler Aerospace and Defense Full time
Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities:

  • Answer incoming calls and respond to customer inquiries in a professional and courteous manner
  • Route calls to appropriate resources and escalate complex issues to senior representatives
  • Document all call information according to standard operating procedures
  • Enter accurate ordering information into our company system
  • Work in a fast-paced environment and prioritize tasks to meet customer needs

Requirements:

  • High school diploma or equivalent required
  • Ability to analyze complex information and draw conclusions
  • Strong verbal and written communication skills
  • Proficiency in Microsoft Office tools
  • Ability to work in a team environment and prioritize tasks

Preferred Qualifications:

  • Familiarity with SAP software and call center systems

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

About Us:

Butler America Aerospace, LLC is a leading provider of aerospace and defense solutions. We are committed to hiring and retaining a diverse workforce and are an equal opportunity employer.



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