Customer Service Ambassador

7 days ago


Lewisburg, Tennessee, United States Russell Tobin Full time
Key Responsibilities
  • Customer Interaction: Manage large volumes of incoming calls, generate sales leads, and identify customer needs to achieve satisfaction.
  • Relationship Building: Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Problem Resolution: Provide accurate and complete information, meet sales targets and call handling quotas, and handle customer complaints.
  • Record Keeping: Keep records of customer interactions, process customer accounts, and file documents.
  • Communication: Follow communication procedures, guidelines, and policies, and take the extra mile to engage customers.
Requirements
  • Communication Skills: Excellent verbal and written communication skills.
  • Problem-Solving Skills: Ability to provide solutions and alternatives within time limits.
  • Organizational Skills: Ability to keep records and process customer accounts efficiently.


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