Customer Service Representative

1 week ago


Lewisburg, Tennessee, United States Carrier Full time
Customer Service Technician

We are seeking a highly motivated and process-oriented individual to join our team as a Customer Service Technician in our Lewisburg, TN location.

Key Responsibilities:
  • Manage daily transactional processing in SAP in accordance with company policies.
  • Manage large amounts of inbound calls in a timely manner.
  • Handle customer inquiries both over the phone and by email.
  • Manage customer experience through Salesforce case resolution, email resolution, and daily report monitoring.
  • Assist customers with questions and find alternative solutions to customer issues.
  • Assist in special projects as needed.
  • Order entry- processing customers' orders in a timely manner.
  • Use standard procedures to accomplish assigned tasks and goals.
  • Candidate will be assisting all levels of Tier 2 while focusing on transactional excellence.
  • Ability to handle between 60 - 70 phone calls/cases per day while maintaining a positive attitude with the customer.
Required Qualifications:
  • HS Diploma or GED.
  • Minimum of 2 years of customer service experience.
Preferred Qualifications:
  • Proficiency in Microsoft Office (Excel, Word, Access).
  • Being the owner of processes, including development and implementation.
  • Highly organized, with strong attention to detail.
  • Be able to review task list and prioritize based on business needs.
  • Self-motivated to complete tasks in a timely manner with emphasis on accuracy.
  • Superior follow-up and follow-through skills.
  • Strong verbal and written communication skills.
  • Ability to breakdown issues and troubleshoot customer questions/issues.
  • Sense of urgency, self-initiative, commitment, and sense of ownership is a must.
  • Able to multitask and quickly jump between system environments.
  • SAP experience.

Carrier is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.



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