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Bilingual Customer Service Representative

2 months ago

Hartford, Connecticut, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team at Sherwin-Williams. As a key member of our sales team, you will be responsible for providing exceptional customer service to our wholesale and retail customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet their needs.
  • Product Knowledge: Stay up-to-date on Sherwin-Williams products, features, and benefits to effectively recommend and sell to customers.
  • Sales Performance: Meet or exceed sales goals, targets, and performance metrics.
  • Communication: Develop and maintain strong relationships with customers, colleagues, and management through effective communication and interpersonal skills.
  • Operational Efficiency: Process sales transactions accurately, manage inventory, and maintain a clean and organized store environment.
Requirements
  • Language Skills: Fluency in English and Spanish (written and verbal).
  • Education: High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Experience: 1+ year of customer service or sales experience in a retail or wholesale environment.
  • Physical Demands: Ability to lift up to 50 lbs, stand for long periods, and move around the store.
What We Offer

As a Bilingual Customer Service Representative at Sherwin-Williams, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.