Customer Service Representative
4 weeks ago
Job Summary:
Newtown Savings Bank is seeking a highly motivated and customer-focused Part-time Customer Service Associate to join our team. As a key member of our Customer Service Center, you will be responsible for providing exceptional customer service through various communication channels, including phone, email, and online platforms.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide product and service information to customers, as well as account resolution.
- Maintain a high level of knowledge regarding all Bank services and product suites.
- Use knowledge to actively solicit new business from customers and potential customers.
- Process and settle customer transactions received through incoming communication channels.
- Maintain knowledge and follow all CIP, BSA, AML, and OFAC requirements.
Requirements:
- High School Diploma or equivalent.
- 1 year Banking experience.
- Bilingual preferred.
- Ability to listen well and follow instruction.
- Outstanding customer service skills.
- Knowledge of basic computer applications.
- Verbal and Written Communication skills.
- Ability to multi-task.
- Proper telephone etiquette.
- Knowledge of Banking Rules and Regulations.
Working Conditions:
This is a part-time position with a flexible schedule, including evenings and weekends. The ideal candidate will be able to work independently and as part of a team, with a strong focus on customer satisfaction.
What We Offer:
Newtown Savings Bank is an equal opportunity and affirmative action employer, committed to diversity and inclusion. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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