Customer Service Representative

7 days ago


Hartford, Connecticut, United States Colt's Manufacturing Company LLC Full time
Job Summary

As a Customer Solutions Representative at Colt's Manufacturing Company LLC, you will be responsible for providing exceptional customer service and support. Your primary goal will be to respond to customer inquiries in a timely and professional manner, ensuring that their needs are met and their concerns are addressed.

Key Responsibilities

Respond to customer inquiries via mail, telephone, or in-person contacts
Maintain a computer database to track all returned products for service
Open, date, and evaluate mail inquiries for proper routing
Maintain adequate levels of advertising materials, catalogues, and owner's manuals for distribution
Perform routine clerical functions, including typing and filing

Requirements

High School Diploma or equivalent
Experience in dealing with the public
Ability to assist customers with issues concerning product quality, delivery, and service
Clerical skills required
Good telephone personality
Product knowledge helpful but not essential

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