Customer Service Representative
3 days ago
At Travelers, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a critical role in helping our customers navigate life's unpredictable moments. With a focus on building strong relationships and providing personalized support, you'll be the first point of contact for our customers in both Spanish and English.
Key Responsibilities:- Provide policy options and respond to customer requests for quotes or changes to existing policies in Spanish and English.
- Review cancellations and reinstatements, making appropriate decisions to resolve issues with guidance.
- Resolve service-related complaints and complex calls in Spanish and English, with guidance from others on more complex calls.
- Assist customers with simple intent calls in Spanish and English.
- Act as an expert on online billing systems and agency portal websites, providing proactive agency and customer support in Spanish and English.
- Identify new business opportunities driven by customer/agent requests, where appropriate, including coverage and product.
- Ensure current and complete documentation of account notes in English.
- A competitive starting base salary, with opportunities to earn monthly incentives based on performance.
- Eligibility for full benefits on Day One of employment, including health insurance, retirement plans, and paid time off.
- A comprehensive wellness program, including mental health resources and caregiving support.
- A volunteer encouragement program, with matching gifts and volunteer rewards.
- High school diploma or GED.
- Previous customer service experience.
- Fluent in Spanish language, required.
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