Hospitality Front Office Leader
1 week ago
Join our team at East West Family of Companies We are looking for a dedicated
Front Desk Manager who possesses outstanding interpersonal and professional communication skills to lead and support our front desk personnel.
As the
Front Desk Manager, your primary focus will be to deliver exceptional guest experiences, uphold our facility's high standards, and facilitate smooth membership onboarding processes.
If you are a proactive leader with a commitment to excellence, we would be thrilled to have you as part of our team.
Key Responsibilities:
Front Desk Management:
The Front Desk Manager is accountable for creating the monthly front desk schedule by the 15th of each month and ensuring adequate coverage for any absences. This role involves processing payroll and commissions for staff on a bi-weekly basis, organizing quarterly team-building events, and maintaining professional documentation in both print and digital formats to support effective training and ongoing communication.
Essential documents include daily/monthly pass-ons, standard operating procedures (SOPs), and the front desk training binder. Additionally, the manager will ensure that billing for RA classes is completed on a daily, weekly, and monthly basis.
Membership Management:
The Front Desk Manager will oversee the member onboarding process, which includes conducting property tours, uploading new contracts, and communicating with new members via phone and email. This role also involves answering inquiries and promoting additional services such as personal training and nutrition sessions.
Building strong member relationships through one-on-one interactions, networking events, and participation in programming is essential. The manager will contribute to newsletters and event programming to enhance the member experience.
Responsibilities also include conducting monthly bulk billing for memberships, managing unpaid accounts, applying late fees, and ensuring accurate billing and access for VIP and Corporate memberships.
Supervisory Duties:
The Front Desk Manager will be responsible for interviewing, hiring, training, scheduling, supervising, coaching, and conducting fair performance evaluations for the front desk team.
This role includes performing Manager on Duty tasks, which involve maintaining a presence on the fitness floor, modeling exemplary customer service, addressing staff and guest concerns professionally, and supporting team members to ensure a high-functioning environment.
Utilizing problem-solving skills, the manager will identify issues and inefficiencies, develop solutions, and oversee their implementation. Regular property assessments will be conducted to address cleanliness and maintenance needs.
Minimum Qualifications:
Successful candidates will demonstrate strong written, verbal, and interpersonal communication skills, along with a commitment to guest service. Effective problem-solving abilities and a proactive attitude are essential.
Ideal candidates will be well-organized, possess excellent time-management skills, and be capable of delivering difficult messages with kindness and empathy. A bachelor's degree in hospitality management, business, or a related field is preferred, along with two or more years of experience in guest service or management.
Benefits & Perks:
Our benefits package includes a variety of perks designed to enhance both your professional and personal life. Enjoy discounts at Marriott Hotels worldwide, a comprehensive 401(K) plan with discretionary employer matching, and career development training opportunities.
Stay active with a complimentary gym membership and relax with spa discounts. Additional perks include on-property discounts, special deals, and corporate discounts through various programs.
Our sabbatical program offers extended personal time, while our referral program rewards you for bringing new talent to our organization. The Employee Assistance Program is also available to support your well-being.
About East West Family of Companies:
At East West Family of Companies, our vision is to be the most trusted hospitality services provider and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for our team, community, and environment.
We strive to create an inclusive and welcoming environment where everyone can thrive and feel a sense of belonging. We hope you will consider joining us
-
Hospitality Front Office Leader
2 weeks ago
Avon, Colorado, United States East West Family Of Companies Full timeRole OverviewThe Guest Services Supervisor plays a crucial role in overseeing the front desk operations within our organization. This position is pivotal in ensuring that our guests receive exceptional service from the moment they arrive.Key ResponsibilitiesManage the scheduling of front desk staff, ensuring adequate coverage at all times.Coordinate...
-
Receptionist for Hospitality
2 weeks ago
Avon, Colorado, United States The Christie Lodge Full timePosition OverviewLocationChristie Lodge - Avon, COEmployment TypeFull TimeRequired EducationNo formal education requiredCompensation$24.15 per hourWork ScheduleDay and Evening ShiftsRole SummaryAt Christie Lodge, we have proudly served the Avon, Colorado community for nearly four decades. Our distinctive timeshare and rental establishment has been dedicated...
-
Front Desk Manager
5 days ago
Avon, Colorado, United States East West Family Of Companies Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at East West Family Of Companies. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing front desk operations, and supervising a team of front desk staff.Key ResponsibilitiesCustomer Service: Provide...
-
Front Desk Representative
3 days ago
Avon, Colorado, United States Vail Resorts, Inc. Full timeJob Summary:As a Front Desk Agent with Vail Resorts, Inc., you will be the face of our hotel, providing exceptional customer service to our guests. This is an excellent opportunity to start your career in hospitality and have the potential for upward mobility.Key Responsibilities:Work face-to-face with customers to ensure a memorable stayCheck guests in and...
-
Front Desk Representative
3 days ago
Avon, Colorado, United States Vail Resorts Full timeJob Summary:The Front Desk Agent is the face of the hotel, serving as the primary point of contact for all guests. This role is ideal for individuals new to hospitality, offering a great starting point with significant potential for career advancement.Key Responsibilities:Provide exceptional customer service, ensuring a memorable experience for all...
-
Resort Hospitality Associate
5 days ago
Avon, Colorado, United States The Christie Lodge Full timeJob Summary:Focal point of communication for guests of The Christie Lodge once they arrive, providing smooth professional check-in and the highest quality of customer service.Key Responsibilities:Provide exceptional customer service to guests, ensuring a smooth and welcoming check-in experience.Manage guest registration, including processing payments and...
-
Overnight Guest Services Coordinator
2 weeks ago
Avon, Colorado, United States Pyramid Global Hospitality Full timeProperty About Us At Pyramid Global Hospitality, we prioritize our people. Our organization is committed to fostering a supportive and inclusive work environment that promotes diversity, growth, and overall wellbeing. Our People First culture is evident in our employee development initiatives, benefits, and our dedication to building meaningful...
-
Guest Services Supervisor
1 week ago
Avon, Colorado, United States East West Family Of Companies Full timeJoin our esteemed team at East West Family of Companies. We are in search of a dedicated Front Desk Manager who possesses outstanding interpersonal and professional communication abilities to lead and support our front desk personnel. As the Front Desk Manager, your primary focus will be to deliver exceptional guest experiences, uphold our facility's high...
-
Reception Operations Manager
1 week ago
Avon, Colorado, United States East West Family Of Companies Full timeJoin our esteemed organization, East West Family of Companies, as we seek a dedicated Front Desk Manager with outstanding interpersonal and professional communication abilities to lead our front desk team. In the role of Front Desk Manager, you will be responsible for delivering exceptional guest experiences, upholding our facility's high standards, and...
-
Guest Experience Coordinator
5 days ago
Avon, Colorado, United States East West Family Of Companies Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at East West Family Of Companies. As a key member of our hospitality team, you will be responsible for providing exceptional customer service, managing front desk operations, and leading a team of front desk staff.Key ResponsibilitiesFront Desk ManagementDevelop...
-
Guest Services Supervisor
2 weeks ago
Avon, Colorado, United States East West Family Of Companies Full timeRole OverviewThe Guest Services Supervisor plays a pivotal role in ensuring the smooth operation of the front desk area. This position involves the strategic planning and management of the front desk schedule, ensuring optimal coverage and service delivery.Key ResponsibilitiesDevelop and publish the front desk schedule monthly, ensuring all shifts are...
-
Night Auditor
3 days ago
Avon, Colorado, United States Hyatt Full timeAbout the Role:The Night Auditor is a key member of the Front Desk team at Park Hyatt Beaver Creek Resort & Spa. As a Night Auditor, you will be responsible for overseeing the front office during the overnight shift, ensuring seamless guest registration and communication of hotel services and promotions.Key Responsibilities:Process guest payments and respond...
-
Guest Services Representative
2 weeks ago
Avon, Colorado, United States East West Family Of Companies Full timeOpportunity at East West Family of Companies East West Family of Companies is dedicated to delivering outstanding experiences for our guests. We are currently looking for a Part-Time Front Desk Agent to support our operations. This role is ideal for individuals who possess excellent communication skills, demonstrate strong telephone etiquette, and have...
-
Guest Services Representative
2 weeks ago
Avon, Colorado, United States The Christie Lodge Full timePosition OverviewLocationChristie Lodge - Avon, COEmployment TypeFull TimeRequired EducationNo formal education requiredCompensation$24.15 per hourWork ScheduleDay/Evening ShiftsRole SummaryAt Christie Lodge, we have proudly served the Avon, Colorado community for nearly four decades. Our distinctive timeshare and rental establishment is dedicated to...
-
Guest Services Representative
2 weeks ago
Avon, Colorado, United States East West Family Of Companies Full timeBecome a Key Player in Our Hospitality TeamAt East West Family of Companies, we pride ourselves on delivering exceptional guest experiences in our resort properties. We are currently in search of a dedicated Part-Time Front Desk Agent to contribute to our mission of outstanding service. About Us: East West Family of Companies has a rich history of managing...
-
Guest Services Representative
2 weeks ago
Avon, Colorado, United States East West Family Of Companies Full timeBecome a Part of Our Hospitality TeamAt East West Family of Companies, we pride ourselves on delivering exceptional experiences to our guests. We are currently looking for a dedicated Part-Time Front Desk Agent to join our esteemed establishment. About Us: East West Family of Companies is renowned for its commitment to outstanding service and guest...
-
Guest Services Representative
1 week ago
Avon, Colorado, United States East West Family Of Companies Full timeJoin Our Team at East West Family Of Companies East West Family Of Companies is dedicated to providing exceptional service and memorable experiences for our guests. We are currently seeking a Part-Time Guest Services Representative to enhance our team. If you excel in communication, have strong telephone etiquette, possess prior experience in front desk or...
-
Guest Services Representative
1 week ago
Avon, Colorado, United States East West Family Of Companies Full timeJoin Our Team at East West Family Of Companies East West Family Of Companies is dedicated to providing exceptional service and memorable experiences for our guests. We are currently seeking a Part-Time Guest Services Representative to enhance our team. If you excel in communication, have strong telephone etiquette, possess prior experience in front desk or...
-
Lodging Customer Care Agent
1 week ago
Avon, Colorado, United States Vail Resorts, Inc. Full timeEmbark on a Journey of Exceptional Hospitality Join us in the breathtaking mountains where every day is an opportunity to embrace the beauty of nature. Whether you are experiencing snow for the first time or have a lifelong passion for winter sports, becoming part of our team allows you to connect with fellow employees and guests from diverse backgrounds....
-
Hotel Reception Specialist
2 weeks ago
Avon, Colorado, United States Vail Resorts, Inc. Full timeEmbark on an Unforgettable Journey Join us in the breathtaking mountains, where every day is an opportunity to embrace the great outdoors and forge lasting connections with guests and colleagues from around the globe. With numerous resorts across multiple continents, you can choose to spend a season with us or build a fulfilling career. From your first day,...
