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Resort Hospitality Associate

2 months ago

Avon, Colorado, United States The Christie Lodge Full time

Job Summary:

Focal point of communication for guests of The Christie Lodge once they arrive, providing smooth professional check-in and the highest quality of customer service.

Key Responsibilities:

  • Provide exceptional customer service to guests, ensuring a smooth and welcoming check-in experience.
  • Manage guest registration, including processing payments and handling any issues that may arise.
  • Work closely with the concierge team to provide personalized services and recommendations to guests.
  • Maintain a high level of knowledge about the resort's amenities, services, and local attractions.
  • Collaborate with the housekeeping and grounds maintenance teams to ensure a clean and well-maintained environment for guests.

Requirements:

  • Prior resort hotel Front Desk experience is preferred and/or equivalent guest service experience in a hotel or resort environment of a similar size is required.
  • Prior experience working with hotel guest registration systems is a plus, but not required.
  • Must have skills and experience to use the internet to search for work-related purposes.