Guest Services Representative
2 months ago
Join Our Team at East West Family Of Companies
East West Family Of Companies is dedicated to providing exceptional service and memorable experiences for our guests. We are currently seeking a Part-Time Guest Services Representative to enhance our team. If you excel in communication, have strong telephone etiquette, possess prior experience in front desk or guest service roles, and thrive in a dynamic, fast-paced environment, we invite you to consider this opportunity.
Key Responsibilities:
- Customer Service: Exhibit a positive attitude, professionalism, and outstanding customer service skills to ensure guest satisfaction.
- Technical Proficiency: Demonstrate proficiency in RDP reservation software and possess strong computer skills.
- Guest Interactions: Efficiently handle guest check-ins and check-outs, manage guest requests, and provide timely responses to maintenance and housekeeping needs.
Employment Type: Part-Time, Year Round
Pay Rate: $20 / hour
Schedule: Flexible, full-time, days, nights, and weekends.
Minimum Requirements:
- Customer Service skills
- Front desk experience preferred
- English fluency required; Spanish preferred.
- Must have authorization to work in the United States year-round
Convenient locations with onsite parking; Quarterly CSI Survey Bonus; Winter Incentive Program; 401(K) Plan with discretionary employer match; Career Development Trainings; Discounted Gym Membership; Discounts at various local businesses; Corporate Discounts; Sabbatical Program; Referral Program; Employee Assistance Program
Why East West Family Of Companies:
At East West Family Of Companies, our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.
We are: Entrepreneurial, Local, Transparent, Supportive, Personal, and Collaborative.
With over 35 years of success managing some of the world's favorite resort communities and urban centers, we specialize in association, rental and property management, hotels, spas, fitness, restaurants, and retail operations. We have over 1,500 employees who are sharing their passion for hospitality in the places where they live, work, and thrive.
We hope you'll consider joining us.
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