Assistant Service Manager

10 hours ago


Needham Heights, Massachusetts, United States VIP Tires & Service Full time
Job Title: Assistant Service Manager

VIP Tires & Service is seeking a highly skilled and experienced Assistant Service Manager to join our team. As a key member of our service department, you will play a critical role in ensuring exceptional customer experiences and driving business growth.

Key Responsibilities:
  • Lead the service team in delivering exceptional customer experiences, ensuring timely and efficient service, and maintaining a clean and organized service department.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Collaborate with the Service Manager to achieve business objectives, including sales growth, customer satisfaction, and operational efficiency.
  • Manage and develop the service team, providing coaching, training, and performance feedback to ensure team members have the skills and knowledge needed to excel in their roles.
  • Ensure compliance with all relevant laws, regulations, and company policies, including safety protocols and environmental regulations.
Requirements:
  • 2+ years of experience in automotive service management, with a proven track record of success in leading high-performing teams and driving business growth.
  • Strong leadership and communication skills, with the ability to motivate and inspire team members to achieve exceptional results.
  • Excellent problem-solving and analytical skills, with the ability to analyze data and make informed decisions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • ASE certification and/or equivalent experience in automotive service management.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading automotive service provider and make a real difference in the lives of our customers.

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