Front Office Director

3 days ago

Marquand, Missouri, United States Peachtree Hospitality Management Full time
Front Office Manager

About the Role:

We are seeking a highly motivated and experienced Front Office Manager to join our team at Peachtree Hospitality Management. As a Front Office Manager, you will be responsible for leading the front desk team and ensuring that our guests receive exceptional service and a memorable experience.

Key Responsibilities:

  • Lead by Example: Uphold and role model the company's values, while encouraging your direct reports to embody our values that drive collaboration, intuitive service, and trans local hospitality.
  • Guest Experience: Demonstrate passion and aptitude for all aspects of a guest's experience, coaching your team to handle all guest interactions with the highest level of hospitality and professionalism.
  • Team Development: Encourage your team to find creative solutions in order to accommodate guest requests whenever possible.
  • Knowledge and Training: Serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest's likes or dislikes, enabling you to add a personalized touch that creates a special memory.
  • Operations: Collaborate with and coach your team to complete the necessary activities for the day to ensure standards are achieved, ensuring an environment where associates feel supported and valued to exceed guests' needs.
  • Safety and Security: Be knowledgeable in all matters related to the safety, security, satisfaction, and well-being of hotel guests and associates; responds swiftly and effectively in any hotel emergency or safety situations, and verifies all associates are trained and following proper emergency procedures.
  • Supply Management: Maintain proper par on all operation supplies and departmental supplies while following the budget given to you by the General Manager.
  • Partnerships: Act as a key partner with the General Manager and the operations leadership team, demonstrating a united front committed to providing the best possible guest experience.
  • Recruitment and Training: Actively participate in recruitment, training, scheduling, supervising, coaching, and motivation of all Guest Services associates in order to create an environment that nurtures ideas and develops a future talent for succession planning in the department.
  • Event Execution: Execute the delivery of property events to in-house guests and future guests.
  • Communication: Foster open lines of communication within the department by helping to facilitate daily line ups, weekly leadership meetings, and monthly departmental all staff meetings to create a transparent dialogue amongst the team to voice ideas and concerns while addressing the department's key priorities.
  • Development and Growth: Coach and mentor your team on the development of their skill set, fostering an environment of continuous growth; effectively use corrective action to address root causes of issues, course-correcting any missed opportunities.
  • Collaboration: Partner with Housekeeping and Engineering department heads to ensure hotel facilities and rooms are maintained in optimal condition is emphatic about the smallest detail which may go unseen by the untrained eye.
  • Reservation Management: Monitor all reservation channels, verifying that detailed reservation information is collected and handled properly according to standards and protocol.
  • Initiatives and Best Practices: Champion departmental and hotel-wide initiatives and best practices (e.g., Lobby Ambassador, and Manager on Duty programs) by ensuring you take the time to communicate, train, and coach associates on the purpose of each initiative.
  • Communication with General Manager: Maintain regular communication with the General Manager to provide updates, discuss plans, communicate needs, and align on priorities, understanding that flexibility with your responsibilities is paramount to support a successful operation.

About Us:

Peachtree Hospitality Management is a leading hospitality company that prides itself on delivering exceptional guest experiences and fostering a collaborative work environment. We are committed to providing our guests with a memorable experience and our associates with a supportive and inclusive workplace.

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