Customer Service Representative

2 weeks ago


Coppell, Texas, United States At Home Stores LLC Full time
Job Title: Customer Care Specialist

At Home is seeking a Customer Care Specialist to join our team. As a Customer Care Specialist, you will be responsible for providing exceptional customer service to our clients through various communication channels.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Work collaboratively with other teams to enhance the overall customer experience.
  • De-escalate customer service issues by addressing concerns and frustrations promptly and thoughtfully.
  • Ensure continuous follow-up with customers until their issue is fully resolved.
Requirements:
  • High school diploma or equivalent.
  • 3+ years of experience in a customer service role.
  • Exceptional verbal, written, and listening skills.
  • Ability to thrive in a busy environment with a positive attitude.
  • Strong problem-solving skills.
  • Willingness to work a flexible schedule to meet the demands of a thriving retail business.
  • Proficient in Microsoft Word, Excel, Teams, and Outlook.
About Us:

At Home is committed to providing a diverse and inclusive work environment. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.



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