Client Service Specialist
8 hours ago
We are seeking a highly skilled Client Service Specialist to join our team at J. J. Keller. As a Client Service Specialist, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional customer service, and ensuring their needs are met in a timely and efficient manner.
Key Responsibilities- Establish and maintain relationships with assigned clients, serving as the primary interface between J. J. Keller and the client.
- Communicate effectively with clients via phone, email, and other means to ensure their needs are met.
- Provide education and guidance to clients on regulatory requirements, best practices, and other relevant topics.
- Monitor client responsibilities to ensure compliance with service requirements and develop improvement programs as needed.
- Ensure company and client-specific processes and procedures are completed accurately and in a timely manner.
- Update and analyze client-specific reports.
- Maintain expertise on applicable local, state, and federal regulations to provide education and clarification to clients.
- Competitive starting wage of $24/hour.
- Monday-Friday schedule with flexibility to adjust working hours.
- Annual reviews, merit increases, and quarterly bonus program.
- Comprehensive medical, dental, and vision insurance.
- Tuition reimbursement available from the first day of employment.
- 401(k) plan with employer match and annual company-funded profit sharing.
- 17 days of paid time off (PTO) plus 8 paid company holidays and 1 paid floating holiday.
- On-site fitness center, cafe, and free wellness clinic.
Our Neenah, WI corporate headquarters offers a welcoming and inclusive work environment, complete with a jean-friendly dress code, on-site fitness center, and cafe serving breakfast, lunch, and a la carte items. We also offer free access to our on-site fitness center, yoga studio, and fully paid online fitness subscription. Take a stroll along our 1-mile walking trail or collaborate with colleagues at one of our many collaboration stations.
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