Tech Support Specialist
3 weeks ago
Southern Glazer's Wine and Spirits is seeking a skilled Tools Administrator to join our Digital organization. As a key member of our Portfolio and Agile Excellence team, you will play a critical role in supporting the day-to-day needs of our users and enabling common tools across all technology delivery teams.
Key Responsibilities- Tools Administration: Support the creation and management of Jira Projects, Confluence Spaces, and user profiles.
- Process Improvement: Collaborate with technical experts to enable integration of Atlassian tools with other products and develop creative solutions to complex problems of team collaboration and communication.
- Training and Communication: Create and maintain information radiators, develop clear training materials, and gather resources to create useful guides for users and teams.
- Bachelor's degree or Technical degree in a related field or equivalent experience.
- Advanced level experience in Atlassian Jira, Confluence, and Miro.
- Agile team experience, Certified Scrum Master, and Atlassian Cloud Foundations Certified are preferred.
Southern Glazer's Wine and Spirits is a family-owned, privately held company with a 50+ year legacy of success. We are committed to creating a new era in alcohol beverage sales and service through innovation and technology. As an equal opportunity employer, we prohibit discrimination and harassment of any type and provide equal employment opportunities to all employees and applicants for employment.
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