Front Desk Representative
3 weeks ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at CloudTen Residential. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and creating a memorable stay for every guest.
Key Responsibilities- Greet guests in a friendly and welcoming manner
- Check guests in and out of the hotel
- Answer phone calls and assist guests with inquiries
- Make reservations and handle bookings
- Provide information about hotel services and amenities
- Handle guest requests and complaints in a timely and professional manner
- Ensure the front desk area is clean and organized
- Assist with luggage and transportation arrangements
- Maintain guest confidentiality and security
- Work closely with other hotel staff to ensure a seamless guest experience
- High school diploma or equivalent/college degree or related coursework; or two years related experience and/or training; or equivalent combination of education and experience
- Proficient at Microsoft Office, including Word and Excel. Minimum of 1 year experience working on a PC
- Top-notch communication skills, both verbal and written
- Medical, Dental, and Vision Insurance
- Life Insurance
- Paid Time-Off/Holidays
- 401(k) Retirement Plan
- Employee Assistance Program
We offer a competitive hourly rate of $17-$18 per hour.
CloudTen Residential is an equal opportunity employer and a drug-free workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members.
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