Front Desk Representative

3 weeks ago


Phoenix, Arizona, United States Cloudten Residential Full time
About the Role

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at CloudTen Residential. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and creating a memorable stay for every guest.

Key Responsibilities
  • Greet guests in a friendly and welcoming manner
  • Check guests in and out of the hotel
  • Answer phone calls and assist guests with inquiries
  • Make reservations and handle bookings
  • Provide information about hotel services and amenities
  • Handle guest requests and complaints in a timely and professional manner
  • Ensure the front desk area is clean and organized
  • Assist with luggage and transportation arrangements
  • Maintain guest confidentiality and security
  • Work closely with other hotel staff to ensure a seamless guest experience
Requirements
  • High school diploma or equivalent/college degree or related coursework; or two years related experience and/or training; or equivalent combination of education and experience
  • Proficient at Microsoft Office, including Word and Excel. Minimum of 1 year experience working on a PC
  • Top-notch communication skills, both verbal and written
What We Offer
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Paid Time-Off/Holidays
  • 401(k) Retirement Plan
  • Employee Assistance Program

We offer a competitive hourly rate of $17-$18 per hour.

CloudTen Residential is an equal opportunity employer and a drug-free workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members.



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