Strategic Customer Engagement Manager

7 days ago

San Francisco, California, United States Beautiful Full time
Job Overview

We are seeking a highly skilled Senior Lifecycle Marketing Manager to join our team at Beautiful.ai, a leading presentation software solution provider.

About the Role

In this critical position, you will be responsible for developing and executing lifecycle marketing strategies that drive customer engagement, retention, and growth. As a key member of our cross-functional team, you will work closely with Product, Sales, Customer Success, and Data Analytics to deliver personalized experiences that drive business outcomes.

Responsibilities
  • Lifecycle Marketing Strategy:
    • Develop and implement comprehensive lifecycle marketing plans addressing each stage of the customer journey.
    • Define customer segmentation and personalization strategies to deliver relevant messaging and content.
    • Set clear objectives and KPIs aligned with business goals, regularly reporting on progress and insights.
  • Campaign Planning and Execution:
    • Lead the development of onboarding programs introducing new users to key product features and benefits, accelerating time-to-value and adoption.
    • Implement automated workflows and trigger-based communications to scale personalized outreach.
    • Design, execute, and optimize multi-channel marketing campaigns driving conversion, engagement, and retention.
  • Data Analysis and Optimization:
    • Utilize analytics tools to monitor campaign performance, user behavior, and funnel conversion rates.
    • Conduct A/B and multivariate testing to continually improve messaging, design, and delivery.
    • Analyze customer data to identify trends, opportunities, and areas for improvement in the lifecycle strategy.
  • Cross-Functional Collaboration:
    • Partner with Product and Sales teams to align lifecycle initiatives with product updates, feature launches, and user feedback.
    • Work closely with stakeholders to understand customer needs, pain points, and success stories.
  • Customer Advocacy and Retention:
    • Develop programs increasing customer loyalty and advocacy, such as customer testimonials and case studies.
    • Proactively identify at-risk customers and implement strategies to mitigate churn.
    Requirements
    • 5-7+ years of experience in lifecycle, retention, or CRM marketing within a SaaS subscription company.
    • Proven track record of developing and executing successful lifecycle marketing programs in a PLG funnel.
    • Deep understanding of SaaS metrics, customer lifecycle stages, and subscription business models.
    • Proficiency with marketing automation platforms, CRM systems, and data analysis tools.
    • Strong analytical skills translating complex data into actionable strategies.
    • Excellent project management skills managing multiple initiatives simultaneously.
    • Exceptional communication and interpersonal skills with a talent for cross-functional collaboration.
    • Self-starter with a growth mindset comfortable working in a fast-paced, dynamic environment.
    • Experience with our tech stack is a plus: Klaviyo, Appcues, Google Analytics, Mode/Snowflake, SQL, Salesforce.
    Benefits
    • Fully remote work policy with flexible vacation time.
    • 100% Medical/Dental/Vision insurance coverage for employees, 60-65% for dependents.
    • Comprehensive 401K program with matching contributions.
    • FSA and Commuter Benefits.
    • Competitive Equity with a 4-year vesting schedule.
    • Life/AD&D and Disability Coverage.
    • Parental leave for birthing and non-birthing parents, with 60% coverage under company secondary insurance for birthing parents.
    • Estimated salary range: $120,000 - $180,000 per year, based on location and experience.

  • Director of Customer Engagement and Operations

    3 weeks ago

    San Francisco, California, United States TBWA\Chiat\Day Full time

    **Customer Success Leader Wanted:**We are looking for an experienced Customer Success Leader to join our team as a Director of Customer Engagement and Operations. As a key member of our leadership team, you will be responsible for developing and executing strategic plans to drive revenue growth, improve operational efficiency, and enhance the overall...

  • Strategic Account Manager

    3 weeks ago

    San Francisco, California, United States ManageCasa Inc Full time

    Job Overview">We are seeking a highly motivated and results-driven Strategic Account Manager to join our sales team at ManageCasa Inc. In this role, you will be responsible for developing and executing strategic plans to drive sales growth, manage the full sales cycle, and build strong relationships with existing clients.">About Us">ManageCasa is on a...

  • Strategic Business Development Manager

    4 weeks ago

    San Francisco, California, United States Welocalize Full time

    Job Responsibilities:The Welocalize Account Manager is responsible for developing and sustaining a long-term strategic customer relationship, leveraging our subject matter expertise and service capabilities to create value-based solutions, serving as customer advocate for internal and external stakeholders, driving growth and lifetime value through a...

  • Director of Customer Engagement and Growth

    2 weeks ago

    San Francisco, California, United States Philo Full time

    Maximize value for customers and drive growth in our rapidly evolving television streaming service.About the RoleWe are seeking an experienced leader to develop and execute a comprehensive marketing strategy that aligns with our business goals. This role involves overseeing go-to-market execution, collaborating with product teams, and working with brand,...

  • Strategic Customer Engagement Director

    2 weeks ago

    San Diego, California, United States Neurocrine Biosciences Full time

    About UsAt Neurocrine Biosciences, we're driven by a simple purpose: to relieve suffering for people with great needs but few options. Our culture is built on a shared sense of purpose and values, and we're passionate about our people as much as our work.Our WorkWe're a leading neuroscience-focused biopharmaceutical company dedicated to discovering and...

  • Data Engineer with Strategic Customer Focus

    2 days ago

    San Francisco, California, United States Databricks Full time

    Job Summary:Databricks seeks a highly skilled Data Engineer to join our team as a Designated Support Engineer. This role requires a strong technical background, excellent communication skills, and the ability to work closely with strategic customers.About Us:Databricks is the data and AI company. Our platform unifies and democratizes data, analytics, and AI,...

  • Strategic Operations Manager

    3 weeks ago

    San Francisco, California, United States Autodesk Full time

    We are seeking a seasoned Strategic Operations Manager to support the Chief Technologist in the COO organization. This role is critical to our success, requiring active management of ongoing business changes, support for team goals, and constant optimization of operations.Key ResponsibilitiesStrategic planning and operational excellenceProject leadership and...

  • Strategic Partnerships Manager

    3 weeks ago

    San Francisco, California, United States Gusto Full time

    Job Summary:Gusto Embedded Payroll Strategic Partnerships Manager will engage executive teams to evaluate, negotiate, and offer Gusto's embedded payroll solution as a core part of their strategic initiatives.About the Role:Manage and nurture a category of accounts from prospect to closeEvaluate and assess the strategic and economic impact of potential...

  • Strategic Customer Advocate

    2 weeks ago

    San Francisco, California, United States MongoDB Full time

    About MongoDBAt MongoDB, we empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. Our industry-leading developer data platform, MongoDB Atlas, is a globally distributed, multi-cloud database available in over 115 regions across top cloud providers.We're looking for a skilled CUSTOMER ADVOCATE to join...

  • Customer Engagement Specialist

    2 days ago

    San Francisco, California, United States GNC Full time

    Join Our Team:GNC is looking for a Customer Engagement Specialist to help us deliver exceptional customer experiences. As a Customer Engagement Specialist, you will be responsible for creating a positive and engaging atmosphere in our stores, building relationships with customers, and promoting our products.About Us:GNC is a global leader in health and...

  • Digital Marketing Strategist for Customer Engagement and Growth

    6 days ago

    San Francisco, California, United States DocuSign, Inc. Full time

    Unlock New Opportunities with DocuSignDetailed Description:The role of Lifecycle Marketing Manager, Strategy and Operations at DocuSign requires a highly motivated individual who can develop data-driven marketing strategies to drive business growth. This position involves working closely with cross-functional teams to align lifecycle strategies with broader...

  • CEO Customer Engagement Specialist

    2 days ago

    San Francisco, California, United States Salesforce Full time

    About the Role:The Customer Advocacy Program Manager at Salesforce is responsible for managing operational activities supporting CEO customer meetings. This role requires strong program management skills, with a proven ability to manage multiple stakeholders, including C-suite executives.Responsibilities:• Manage program work streams to facilitate...

  • Strategic Enterprise Account Growth Manager

    2 weeks ago

    San Francisco, California, United States Dovetail Full time

    Dovetail, the world's leading AI-first customer insights hub, is revolutionizing the way companies connect with their customers. We're on a mission to improve the quality of every interaction and redefine what it means to be connected to your customer.As a key member of our team, you'll play a critical role in driving revenue growth and expansion within our...

  • Customer Engagement Coordinator

    2 days ago

    San Francisco, California, United States Rothy's Full time

    About the JobWe are looking for a highly motivated and enthusiastic Seasonal Retail Ambassador to join our team in San Francisco, CA. As a key member of our retail team, you will be responsible for providing an exceptional customer experience for every Rothy's customer.You will support the Retail Manager and Assistant Manager in operational duties, develop...

  • Strategic Customer Service Platform Lead

    1 month ago

    San Francisco, California, United States GEICO Full time

    Customer Service Platform EvolutionGEICO seeks a seasoned Senior Product Manager to spearhead the development of our customer service platform, leveraging Amazon Connect. This dynamic role combines technical expertise, business acumen, and innovative leadership to drive strategic alignment and tangible value.Key ResponsibilitiesStrategic PartnershipForge...

  • Customer Marketing Strategic Ambassador

    3 weeks ago

    San Francisco, California, United States Ironclad Inc. Full time

    Unlock Customer Success as a Lead Customer Marketing ManagerIronclad, the #1 contract lifecycle management platform for innovative companies, is seeking an experienced Lead Customer Marketing Manager to join our team. With over 7+ years of experience in B2B marketing, you will be responsible for developing and executing comprehensive marketing strategies...

  • Strategic Wealth Development Manager

    2 weeks ago

    San Francisco, California, United States Comerica Bank Full time

    Job Description:The Strategic Wealth Development Manager role at Comerica Bank is a key position responsible for contributing to the overall success of the Wealth & Institutional Management business unit. The successful candidate will be accountable for building and maintaining a high-performing book of business, while being committed to the success of...

  • Strategic Account Growth Manager

    3 weeks ago

    San Francisco, California, United States Wipro Technologies Full time

    Unlock Career Aspirations with Wipro TechnologiesAs a Strategic Account Growth Manager at Wipro Technologies, you will play a pivotal role in driving profitable growth from key accounts by developing strategic client relationships and ensuring customer satisfaction through world-class delivery.About the RoleThis is a direct sales role where you will be...

  • Strategic Product Marketing Manager

    2 weeks ago

    San Francisco, California, United States Sierra Full time

    Unlock Your Potential at SierraWe're a cutting-edge technology company working to bring the transformative power of AI to every organization worldwide. Our mission is to make AI more accessible, safe, and useful for all.About the RoleAs a Senior Product Marketing Manager, you will be responsible for developing crystal-clear product messaging and positioning...

  • Strategic Alliance Development Manager

    2 weeks ago

    San Francisco, California, United States Figma Full time

    Figma is a pioneer in the design industry, revolutionizing the way teams collaborate and create innovative products. With a mission to make design accessible to all, Figma empowers entire product teams to brainstorm, design, and build better products from start to finish.The company's Distribution Partnerships team plays a crucial role in unlocking new...